Field Service Engineer, Hyderabad

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting.

Learn about the Danaher Business System which makes everything possible.

This position is part of the Customer Care Team and will be based out of Hyderabad, India.

The Field Service Engineer is responsible for:

• Provide field service support for our GeneXpert Product line; travel throughout the region and sometimes to other regions on short notice to support the company's products and field service partners; manage installations and customer training in close coordination with Application team.
• Provide support on instrumentation & manage the spare inventory; perform routine standard procedures to isolate and fix problems in malfunctioning equipment or software; work closely with the technical support team to address customer complaints to determine corrective action and customer follow-up.
• Document and report the company's product "design reliability" and "maintenance issues" and/or problems to technical support. 
• Able work on-call on designated weekends to provide service support within a short period. 
• Achieve and exceed Customer Satisfaction objectives. 

The essential requirements of the job include:

• Bachelor's Degree in Bio Medical or an Engineering related discipline and 1-2 years’ experience in a field service role in the same industry.
• Possess the ability to work with customers and vendors at both a business & technical level; ability to work independently with limited supervision is essential.
• Proficient in reporting activities, maintaining local spare parts inventory recording, and travel expenses is necessary; time management skill with the ability to multi-task and prioritize events and maintain composure under high levels of demand is necessary.

It would be a plus if you also possess previous experience in:

• Handling a Molecular technology platform and hands on experience managing a CRM tool.
• Good geographic knowledge of the territory and proficiency in English and the Local language.
• Service sales responsibilities.

Cepheid, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong, and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

If you’ve ever wondered what’s within you, there’s no better time to find out.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.