Field Service Engineer

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for

Your role:

Delivery:

• The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently
• The FSE wouldconductsite surveysbefore taking over the Life Cycle Management of an installed machine
• The FSE would alsoprovideDemonstration Supportfor the system in the region
• The position of a FSE would entailCommissioningandHanding-overof the respective systems projects
• FSE wouldparticipate inCorrective Maintenanceand would also maintain and complete the PM Schedules within the stipulated time frame
• The FSE wouldimplement FCO

Selling :

• As a FSE, Person wouldactively participateandsupportin CS Sales Promotion and achievement of overall CS Team Sales Targets
• FSE would coordinate the process of Spare parts Sales with the Customer
• Identifying opportunities forSystem Upgradesand promoting the same to the Customer would also fall within the jobs purview
• The FSE wouldprovide Competition Informationabout the latest developments and the prevailing market condition to enable the organization to be competitive.

Service Administration

• The FSE would report all necessary information both technical and administration[Call Completion Call Reporting, PM, FCO, Installations]as per the norms
• The FSE would be responsible for proper handling ofparts/ Test&Measuring Instrumentsto ensure return of all parts with proper documents
• The responsibility of collectingCustomer Overdue Outstanding would lie with the FSE.

Customer Satisfaction

• FSE would also be responsible fortimely escalationof certain issues to the concerned FSE and work as a team to provide appropriate.

To succeed in this role, you’ll need a customer-first attitude and the following

• 3+ years of experience into MRI modality.
• Experience in Service, Maintenance and installation

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.