Field Service Associate New Grad

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
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Why Ciena? 

• We’re a company rooted in people—seeking to create a vibrant and inclusive environment where everyone feels they can belong.  
• Accelerate your career path by gaining hands-on experience and exposure to the latest technology. Our interns and graduates work on real projects in real time in world-class labs. Be a part of tomorrow’s future – today. 

• Mentoring, networking, and Leadership Opportunities. We recognize that learning doesn’t stop when you leave school. We champion a team environment for development and provide the tools to achieve success. 
• We are big proponents of life-work integration. Our people make a big difference at Ciena, but we want to shine a light on their differences outside of working hours, too. CienaCares supports non-profit causes important to employees by matching employee financial contributions and dedicating time for volunteering. 

How You Will Contribute:

We are looking for fresh college graduates ready to take up this exciting and meaningful responsibility and learn and contribute to the latest networking (Routing & Switching and Optical/DWDM) technologies that craft the future of Next Generation networks.

• Design, develop, and implement networking solutions that meet the needs of our customers.
• Troubleshoot and resolve network issues in a timely and efficient manner.
• Collaborate with cross-functional teams to ensure successful project delivery.
• Stay up-to-date on the latest networking technologies and trends.
• Contribute to a positive and collaborative work environment.

What Does Ciena Expect of You?

• A sense of urgency – what’s important to the customer is equally important to you.  You make getting things done a priority.
• Integrity – you hold yourself to the highest level of personal and professional standards of conduct.
• A commitment to innovation – you continually seek to learn, understand new technologies and ever-changing market conditions, and endeavor to apply that knowledge to Ciena’s advantage.
• You embrace change – thriving in a diverse environment of ever-changing priorities and sometimes stressful situations.
• The flexibility to work independently with minimal supervision as well as part of a broader team.

The Must Haves:

• Develop and execute network plans for carrying out new network rollouts or augmentation of networks.
• Troubleshoot reported issues from the network and drove resolutions with customer and engineering teams.
• Automation of configurations using automation tools and frameworks.
• Work closely with engineers and PMs across teams to ensure timely and quality customer delivery.
• Coordinate activities with North American engineering teams as needed.
• Attend acceptance test plans, Functional Specifications, and script reviews, which will help ramp up the feature/ product knowledge required later to develop new network rollout plans.
• Go through different RFCs and standards (ITU-T, IEEE, etc.) related to the product's supported features and use that knowledge to improve project execution further.

Required Skills

• The position requires troubleshooting and problem-solving skills
• Understanding of Optical/DWDM networking technologies.
• Understanding of different Network technologies at Layer 3 (Routing) and Layer 2 (Switching); which includes knowledge of some of the protocols like OSPF, ISIS, BGP, VLAN, RSTP.Able to think key scenarios, write test & execute test cases.Good understanding of Python/Java/C++ and programming concepts

Assets:

• Strong verbal and written communication skills.
• Self-motivated and dedicated to meeting deadlines independently.
• Thrives in a collaborative team environment.

Education

• Completed Bachelors or Master’s in Electronics and Communication.