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Qualification and Experience:
Education: Bachelor's degree in electrical engineering (BE) or Diploma in Electrical Enginering (DEE).
Experience: Minimum of 5 years for BE candidate and 7 years for DEE candidate in the elevator industry background in electrical system and trouble shooting
Field Visits and Callback Analysis: Conduct regular site visits to analyse callback patterns, with a focus on identifying root causes in rebel and critical units. Collaborate with the field team to diagnose issues, develop corrective actions, and implement solutions to reduce callbacks, enhancing overall unit reliability.
Performance Monitoring and Customer Support: Monitor key performance parameters for KAM customer elevators, assessing critical metrics to ensure they meet company standards and customer expectations. Promptly address and respond to customer escalations regarding performance issues to ensure high satisfaction levels.
Product Upgrades and Implementation: Oversee the implementation of product upgrades for affected units, ensuring all updates are correctly installed, tested, and documented. Coordinate with technical teams to ensure these enhancements improve performance and align with Product requirements.
Support for Temporary Order (T-Order) Installations and commissioning, Assist in temporary repair orders by installing new improved components , ARD and drives to enhance existing elevator systems as needed. Provide on-site support to resolve technical challenges and ensure seamless operation.
Quality Support for New Products: Support on new elevator products by closely monitoring quality and performance. Identify and document any field-related issues, raise Field turn-back for unresolved problems, and escalate to manufacturing unit or technical expertise to expedite resolution.
Elevator Performance Audits: Conduct regular field audits on installed elevators to ensure they meet company standards. Collaborate with service and installation teams to identify improvement areas, ensuring high-quality performance and customer satisfaction.
Customer-Focused Communication: Maintain clear, professional communication with customers about technical issues, troubleshooting processes, and ongoing improvement strategies. Deliver regular updates and reports to keep customers informed and confident in the performance of their elevator systems.
Employee Training on New and Strategic Products: Train field employees on new and strategic products, equipping them with the skills needed to address technical challenges and meet performance standards. Ensure that team members are knowledgeable and well-prepared to handle new product requirements effectively.
RRCA: Conduct in-depth Root Cause Analysis (RRCA) on recurring issues to identify persistent problem areas. Develop and communicate effective solutions to the field team, aimed at improving overall product reliability and minimizing future callbacks.
This role requires strong technical skills, a proactive and customer-focused approach, and the ability to collaborate effectively with cross-functional teams. Ideal candidates should be committed to resolving field issues, continuously improving elevator performance and safety, and maintaining high standards in a dynamic and growing industry.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You’llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.We are guided by our values that we call ourThree Absolutes –prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
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