Field Engineering I

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Join Adobe as a Field Engineering I and be part of a ground-breaking, world-class team that thrives on delivering powerful digital experiences. This role offers an outstanding opportunity to contribute to innovative projects and be at the forefront of innovation in the information technology sector.

• Excellent oral and written communication skills.
• Proven customer-facing experience in enterprise projects.
• Ability to analyze enterprise software issues (Java, web-server, network, OS, DB/SQL).
• Validated presentation skills, and experience organizing and running high-profile customer calls.
• Customer-focused approach and problem-solving attitude.
• Innovative thinking and thoughtful risk-taking.
• Ability to partner across the organization.
• Strictly maintains confidentiality for all company/project-related information.
• Experience working in a team environment and managing a diverse workload.

• Experience with Adobe products: Adobe Experience Manager, AEP, Adobe Analytics, or other Experience Cloud solutions.
• Python, Object-oriented programming experience (Java), JavaScript, AngularJS, JQuery, CSS.
• Web architecture, Web Servers, Application Servers, and Topology.
• Database Concepts and SQL.
• Working knowledge of different OS including WIN, LINUX, AIX, UNIX, Shell scripting.
• Nice to have: Understanding of Networking concepts, SDLC, and Agile frameworks.

• Delivery of proactive services and preventive measures.
• Provide dedicated support during important customer events, ensuring flawless operation and minimizing service interruptions.
• Document latest release updates, bug fixes, security fixes, and tutorials for effective communication to Adobe's customers.
• Proactive notifications of upcoming releases and potential impacts.
• Conduct case reviews and service reviews.
• Assess customer's technical readiness to achieve business and technical objectives.
• Identify gaps, risks, and opportunities, providing recommendations and mitigation strategies.
• Understand client implementations from a functional standpoint; describe and demonstrate product features and capabilities.
• Collaborate with other Adobe teams such as TAMs, Premier Support Teams, Engineering, Technical Operations, and Deliverability.
• Manage all communication with appropriate etiquette, timeliness, and integrity, striving to achieve operational targets.
• Demonstrate ownership and determination in completing assigned tasks promptly.
• Be accountable for personal achievement against performance targets, including ticket resolution, responsiveness, turnaround time, aging, and ticket quality.
• Participate in Business Intelligence processes, including knowledge base document creation.
• Pursue ongoing knowledge and skills development, identifying and addressing any developmental needs.
• Manage incidents professionally within stated timelines.
• Understand handling procedures for blocking issues.
• Assist in special projects and other duties as assigned.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.