Field Engineer II Instrument Automation (Software Automation)

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Field Engineer II is part of the Global Scientific and Laboratory Services (SLS) Knowledge Management organization, and their responsibilities would include being the subject matter expert (SME), presenting, assisting in the implementation, and troubleshooting software and automation interface solutions for our customers. This position is will be fully remote with occasional travel to customer sites. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.

What you will do: 

• You will innovate and resolve customer issues related to software and automation integration of our instruments with the customer network as part of validation, installation and qualification service offering, primarily through phone or email. These interactions will be managed and logged in a fast-paced environment using Salesforce.com (SFDC) to ensure seamless communication and problem resolution.
• Your deep understanding of software and market standard automation interfaces will be applied to generate documentation for sharing best practices and development of software and automation protocols for deployment in a pharmaceutical GMP facility.
• As a problem-solver with project management skills and tactical mindset, you will proactively lead internal and/or external customer communications and collaboration with cross-functional teams (supplier, R&D, PE, Marketing/Product management, SLS MSAT)
• You will report valuable feedback to resolve issues, define a roadmap, set, track and achieve performance objectives. You will utilize SFDC dashboards and other platforms to monitor progress, identify gaps, and implement strategies for success. 
• Play a key role in advancing Knowledge Management, focusing on contributing to the SharePoint-based FAQ database and participation in Retention of Critical Knowledge (ROCK) program. 
• Establish and maintain technical expertise in Good Automated Manufacturing Practices, GAMP5 and 21 CFR Part 11, EU GMP Annex 11 through close contact with customers, including potential travel for technical consultations, training, product demonstrations, and complaint resolution. 

Who you are: 

• Software engineer with experience in automation and integration to systems - Bachelors or Master’s degree in computer science, applied science / engineering, or equivalent
• Self-motivated and can work independently
• Fluent in technical English, spoken and written

It would be a plus if you also possess: 

• Experience in championing continuous improvement and change management within a customer-facing environment. 
• Demonstrated success educating and supporting internal and external customers

• Familiarity with Cytiva Instrumentation and filtration products. 

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

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