Fee Billing_Operations Analyst

Job Summary

As part of your role, you will support the International Private Bank Fees and Billing function, which consistently strives to meet increasingly complex client and industry demands. This role offers a unique opportunity to gain a deep understanding of the Asset and Wealth Management business while applying your skills and experience to add significant value to the team and processes. You will be accountable for achieving key service metrics, ensuring stakeholder satisfaction with continuous improvement initiatives, all while maintaining strict adherence to risk and control guidelines. 

Job Responsibilities:

As Operations Team Leader in Fees and Billing Team you will be primarily responsible for:

• Ensure accurate and timely fees are charged to IPB clients.
• Perform fee set-ups, closures, calculations, and billing.
• Responsible to implement multiple controls to ensure correct fees are charged to clients.
• Maintaining fee documents and procedures
• Producing MIS and trend analysis
• Coordinate changes for any client documentation.
• Address Front Office queries in a timely and accurate manner.
• Participate in testing efforts during projects and discussions.

Required qualifications, capabilities, and skills:

• Graduate or Post Graduate with a minimum of 1 - 2 years of experience in fees and billing, or a solid understanding of fees and billing mechanisms
• Proven experience in query and stakeholder management
• Exceptional written and verbal communication skills
• Intermediate to advanced proficiency in Microsoft Excel and other basic Microsoft tools
• Attention to details.
• Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
• Applying a preventative controls mindset to manage and mitigate risks
• Strong client focus and commitment to client satisfaction
• Proactive ownership of issues and deliverables, with a strong problem-solving approach

Preferred Qualifications, Capabilities, and Skills:

• Knowledge of IA, AI, and LLM tools with the ability to analyze tool fitment will be preferred.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.