Overall objective The F&A Guest service Executive supports the F&A Coordinator to drive smooth facilities operations at the site prioritizing the employee experience by front ending all the Guest services for both inhouse and visiting users
Responsibilities
Greet visitors/clients providing a courteous front office service reflecting the highest hospitality standards.
Host is notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host.
Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stakeholders.
Ensure safety briefing to the client/visitors.
Assisting with special needs for visitors with disabilities.
Handling client/visitors/Hosts feedbacks/complaints and communicate as per escalation matrix.
Create a comfortable, welcoming and hospitable experience for employees and their guests inside the office.
Managing up-to-date visitor information.
Anticipate client needs through observation to create high customer experiences.
Enhance safety and security of our client’s facility by management of visitor movement.
Deliver concierge service with local expertise and insider knowledge.
Manage transportations requests from visitors and employees.
Assist for suitable meeting room/venue bookings internally and externally.
Assist in the procurement from vendors and services as required.
Experience
5+ years of experience in hospitality and front office management.
Knowledge of concierge services and best practices.
Background in the hospitality industry, ensuring high-level service standards.
Skills and Competencies
Excellent Communication: Strong verbal and written communication skills to effectively engage with stakeholders at all levels and convey complex ideas clearly.
Problem-Solving: Ability to identify issues, analyze root causes, and implement effective solutions to ensure smooth transitions.
Adaptability: Flexibility to adapt to changing priorities and navigate through ambiguity while maintaining focus on key objectives.
Project Management: Proficient in project management methodologies with the ability to manage multiple tasks simultaneously and prioritize effectively.
Collaboration: Proven track record of working collaboratively across departments and geographies to achieve common goals.
