F & B Hostess | Holiday Inn New Delhi Aerocity

Travel is a journey. We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

Job Overview :
Food and Beverage is what adds flavour to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience – A Restaurant Hostess will provide anappropriate welcome at Restaurants for guests and potential guests, helping guests to have memorable experiences whenever and wherever they dine. 

At Holiday Inn we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Duties and responsibilities :

• To provide an appropriate welcome at Restaurants for guests and potential guests, maximizing their dining experience using technical and individual social skills.
• Supports the Food and Beverage Service team by performing support duties including mise en place of food preparation, set up of functions or restaurants, set up of food and beverage equipment and assisting with the preparation of service.
• Recommend and upsell dishes and beverages
• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards.
• Take telephone bookings and document in the Reservation book according to restaurant standards
• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards.
• Solicit guest feedback to improve on consistent service.
• Take action to solve guest problems/complaints and use established guidelines for any service recovery
• to ensure guest satisfaction.
• Maintain current information on all general activities of the hotel.
• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as   brand standards and local policies and procedures.

Qualifications and requirements :

• High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field. 
• One year of experience in F & B Service preferred.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests 
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer : 

We’ll reward all your hard work with a great work environment and benefits – including but not limited to F&B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development, and advancement opportunities across the globe.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.