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Job Description:
Position Summary:
The CBIA Sr. Assistant will be responsible to assist and respond to customer inquiries concerning their invoices while meeting the department
Performance criteria. The applicant should have good communication and analytical skills and should be systematic in his approach. The position mandates emphasis on quality and a positive customer experience for both internal and external customers.
Job Duties:
Proficient in thorough research, handling email escalations, problem solving and analysis skills used to determine appropriate course of action.
Research via On Demand, CRIS, Incentive applications, Accounts Receivable, SIR and other applications as needed.
Detailed emails may be required for proper documentation
Use of various software packages may be needed for processing of adjustments for invoices
Proactive follow up with internal and external customers may be needed to eliminate future discrepancies.
Process corrections timely and accurately utilizing proper methods.
Must meet above minimum acceptable requirements for both quantity and quality elements on a consistent basis.
Calculates & process large and complex adjustments with appropriate reasoning and research skills.
Skills Necessary:
Excellent written and verbal communication skills.
Excellent interpersonal skills.
Analytical and problem solving skills.
Must possess advanced reasoning and research skills.
Decision making skills.
Excellent typing speed for data entry.
Must be customer focused.
Need to comprehend and cater respective email request accordingly.
Eye for detail and should meet stiff deadlines.
Have an excellent attendance track record.
Self-Driven.
Influence and Persuasion.
Strong Customer Orientation, understanding customer services issues.
Knowledge of MS office.
Ready to work in night shifts.
Qualifications Category:
Post-Graduation/MBA in Finance.
Bachelor's Degree - Computer Science Preferred
Bachelor's Degree - Accounting Preferred
Bachelor's Degree - Finance Preferred
Employee Type:
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