About the Role : We are looking for an New Zealand study expert for scaling our NZ division. You will work with senior leaders to build our NZ division from scratch. The charter for this role will include:
Contribute in developing a strong & efficient counselling team
Resolve escalations and ensure a smooth student journey
Conduct Training sessions & help build a world-class team of counsellors
Maintain high Satisfaction Ratings
Report & Data Management
Implement Organisational Values, Goals & objectives within the team
Collaborate with internal & external stakeholders to achieve set targets
Pipeline forecast & Management
Identify, analyse and rectify operational issues in coordination with immediate supervisors
Ideal Persona would:
The candidate should be from Counseling Industry (Mandatory)
In-depth knowledge of NZ for 2+ years
Sound Understanding of various courses, admissions process, Visa process, and career options across various disciplines
Experience in Shortlisting universities based on student profiles & preferences
Experience in working with CRMs ( such as Zoho, Salesforce, etc..) is desirable.
Excellent in written and spoken communication with the ability to present to large audiences
Previous Stakeholder Management Experience (Good to have and will be preferred)
Proficient with MS Office and other Web Conferencing tools.
