Expert Programs Producer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team

The Expert Programs team develops and delivers the pinnacle of ServiceNow’s certification offerings, including the Architecture Excellence, Certified Technical Architect, and Certified Master Architect programs.  These cohort style programs offer the most advanced members of the ServiceNow ecosystem the opportunity to become a certified architect, a trusted technical advisor and valued partner who has mastered strategy, design, architecture and governance.

Role

The Expert Programs Producer is a key support agent for the delivery of the Certified Architect programs within ServiceNow.  The Producer role is responsible for the live event production, media management, platform administration, and scheduling needed to support the Expert Programs Delivery Managers in providing a world-class learning experience.

What you get to do in this role:

• Moderate the online learning experience:
  • engage learners on the platform
  • provide feedback and guidance to the participants
  • ensure a positive and productive learning experience.
• Manage live events, including recording, attendance, tracking participation, waiting room, breakout rooms, polling, monitoring chat, troubleshooting, etc.
• Schedule, communicate, and post zoom sessions, including permissions and event invitations
• Collaborate with program managers (learning strategists) to share best practices, identify areas of improvement, and contribute to the continuous development of the program
• Edit and upload video presentations
• Convert presentation materials to shareable media
• Perform learning platform administration duties, such as creating course records, uploading content, managing registrations, and creating groups.
• Manage access to 3rd party tools(Intrepid, Duarte, etc.)
• Create required reports or summaries of key performance indicators related to programs
• Coordinate and schedule reviewers for final exam events
• Ensure volunteer reviewers are provided necessary instructions and materials
• Oversee the management of exam rubrics
• Audit and report on candidate pre-requisites
• Coordinate trainer schedules for cohort participation
• Oversee, respond to, and escalate support cases related to Expert Programs

In order to be successful in this role, we need someone who has:

• 4+ years of hands-on project management experience
• Experience managing projects or tasks in enterprise environments delivery business applications for one or more departments
• Multimedia experience, including video editing, social media, web meeting management, etc., a plus

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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