Administration, configuration, and enhancement of the SAP Signavio platform, ensuring that it supports the discovery, documentation and optimization of business processes across the company.
Creation and enhancement of management and business relevant process flows and process analyses within the “Process Documentation” and “Process Mining” area
Taking over the Project lead role of Process Excellence implementation projects
Tasks/Responsibilities
Close collaboration with the business to understand their challenges, business scenarios and business processes
Analyzing business needs, providing expertise on possible solutions
Develop & deploy solutions to the customer
Make use of the full potential of the SAP Signavio Process Suite to identify process improvement opportunities
Technical maintenance of the SAP Signavio infrastructure, ensuring optimal performance, data security, and data integrity
Support training initiatives to the Process Excellence user community and provide guidance in best practices in process management and troubleshooting assistance as needed
Stay updated on the latest trends in SAP Signavio and business process management to recommend and implement enhancements
Prepare, maintain and update of new and existing support documentation
Assist in building up an active Process Excellence community
Qualifications/Competencies
Minimum of 3 years of professional experience especially in business process management and process mining
Bachelor's or Master's degree in Business Information Technologies, Computer Science, Business Informatics, Business Administration or a comparable degree program
Excellent analytical and problem-solving skills
Good communication skills and the ability in supporting business together with a deep understanding for customer needs
Team player by contributing, learning and sharing new knowledge and ideas
Good knowledge of moderation and presentation techniques
Experience with agile methodologies (e.g. Scrum, Kanban)
Ability to work effectively in a globally dispersed team and business partners
Highly developed and proven understanding of business process management concepts, BPM technology, etc. and familiarity with process modeling notations, ideally BPMN 2.0
Deep understanding of business processes such as Order-to-Cash, Source-to-Pay, etc. and their typical improvement potentials
Extensive knowledge and hands-on experience with at least one business process management & process mining tool (e.g., Signavio, Celonis, ARIS). Certification is a PLUS
Strong technical knowledge especially with SQL in regard to data transformation & analytics as well as database technologies, ETL, and programming (JavaScript, Python, R)
Experience working with SAP ECC/HANA
Fluent in English is a must (written and spoken)
Additional languages are an advantage but not essential
Flexible working schedule with late night/early morning support hours if needed
