Experienced Customer Support Specialist
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Boeing is the world’s largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.
In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India’s defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.
Technology for today and tomorrow
The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.
People-driven culture
At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts – enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing.
At Boeing, we are inclusive, diverse, and transformative.
With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.
Position Overview:
Boeing India Supply Chain team is currently looking for Experienced Customer Support Specialist to join their team in Mumbai, India. These positions will focus on supporting the Boeing Commercial Customers.
This is an individual contributor position in a growing global organization. The individual will partner with internal and External stakeholders to work on this program for Boeing.
The ideal candidate must enjoy working in a dynamic, fast-paced business environment. He or she must be flexible to accommodate business requirements that span multiple time zones and may require some travel. Practical Good experience on working in Aviation industry with Commercial airlines, Hands on experience on SAP, WMS, MS Excel and PPts is required. The candidate also will have strong communications skills & must be able to maintain positive relationships with leadership and all levels of the organization.
Position Responsibilities:
Coordinates across multi-functional teams to ensure Customer aftermarket supply chain needs are met ; Regularly teams with internal Supply Chain, Fleet Chief Offices, Airline Support Engineers, BCA/BGS sales, Cash Management, AOG/CE, and FR.
Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.
Responsible for customer account health and providing world class customer support.
Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.
Develops, prepares and delivers presentations to customers and internal organizations.
Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
Uses multiple Boeing systems in a fast-paced environment.
Responds to customer inquiries and facilitates delivery problem resolution.
Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
Interfaces with customers and internal Boeing resources.
Continuously communicates with customers to ensure priorities are aligned and May lead, assist, oversee, or elevate on customers behalf
Support Customer specific special projects
Coordinate training opportunities to enhance Customers’ experience (PART Page, Spec 2000)
Employer will not sponsor applicants for employment visa status.
Basic Qualifications (Required Skills/Experience):
Adaptability & Building Positive Relationships
Strong and Effective Communication
Experience in the Aerospace industry (Mainly Commercial airlines)
Understands supply chain process
Experience developing presentations for and presenting to executive leadership
Strong communication and problem-solving skills
Ability to work and collaborate cross functionally across multiple organizations
Ability for minimal travel domestically and internationally
Good working knowledge of Warehouse management systems
Preferred Qualifications (Desired Skills/Experience):
IT Skills - SAP knowledge
Engineering / Technical experience
Account management, customer support experience
Typical Education & Experience:
Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 9 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+8 years' related work experience.
Relocation:
This position offers relocation within India.
Other job related information:
Candidates must have authorization to work in India.
Benefits and pay are determined in line with India labor market practices. This is not an expat assignment.
Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.
Relocation:
Export Control Requirement:
Safety Sensitive:
Contingent Upon Award Program
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اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.