Experience Design Director

Experience Design Director

Exciting opportunity to join the Emergency Care team as Experience Design Director to Lead Gobal EC Design team and collaborate within a global team that designs and develop basic life support solutions (e.g. AED) and advanced life support solutions (e.g. patient monitor, defibrillator).

Emergency Care Business:

In late January, we announced that Bridgefield Capital signed an agreement to acquire Philips’ Emergency Care business which includes leading brands and products like HeartStart AEDs, Intrepid and DFM100 monitor defibrillators, Tempus monitor and Tempus ALS systems, and Corsium and ECI informatics solutions. We expect the transaction to close at the end of 2025.  

With Bridgefield’s support and building on our 40+ year legacy of growth and innovation in emergency medical technology, the Emergency Care business will continue passionately pursuing our mission of saving lives, lowering the cost of healthcare, and advancing the science of resuscitation while serving the public access AED, EMS, military, and hospital market segments. 

In this role, you will have the opportunity to lead the Global Design team and drive strategic projects for Patient Monitoring and Defibrillators within the Emergency Care business. As a key member of the Global Emergency Care R&D Leadership Team, you will report directly to the Head of Global R&D, Emergency Care. This role entails:

• Global Team Leadership: Lead and mentor a team of approximately 15 design professionals across China, USA, UK, and India.
• Cross-Functional Collaboration: Work closely with R&D, Product Management, and Clinical teams to ensure best-in-class usability and innovation.

• New Product Introductions (NPIs) & Sustainability: Lead Design solutions for NPI development and lifecycle management, ensuring alignment with market needs and sustainability goals.
• Regulatory Compliance: Oversee FDA submissions and approvals for NPIs, ensuring compliance with regulatory standards.
• User-Centered Design & Risk Management: Lead User FMEA initiatives to optimize product safety and usability.

Your role:

You will have the opportunity to shape how Emergency Care solutions will improve the care and wellbeing of millions of people across the globe.

You directly impact the customer experience with leadership and ownership by putting the customer (and users) first all the time, every time.  You are driving and guiding the understanding of user needs and user requirements linked to business opportunities and challenges, and orchestrating the translation of those into superior customer (user) experiences and attractive and usability focused design solutions for products, services, environments and communication.

• Analysis/research: You are driving the generation of people, business and market insights for the program, aligning project scope with overall program objectives.
• Creation/validation: You are leading the creative output of a multi-disciplinary or cross business team, orchestrating solutions and experiences across touchpoints and working with the Design Leader to define the creative vision for a project, program or domain.
• Process/delivery: You are driving operational excellence and efficiency of the team in context of the E2E process, taking responsibility for the design quality of the delivery, reporting output to the Design Leader in the business.
• Stakeholder focus: You are focusing on the customer, inspiring change towards internal and external stakeholders, with clear and impactful communication and articulation of experience strategy and design direction.
• Team: You are fostering effective teamwork to deliver on business and quality objectives, giving guidance to team members, being respectful and inclusive, driving performance, quality and integrity.

Key responsibilities

As a Design Director, you will:

• Responsible for leading and developing a global Design team across the globe for the Emergency Care business. Develop a strong local and global design team by fostering a culture of high performance, exceptional design quality, and professional growth by having direct and in-direct reports.
• Optimize design system value: Develop strategies to increase the design system’s impact on product teams by reducing complexity, eliminating unnecessary variants, and promoting consistent and scalable design practices.
• Build relationships across the organization: Collaborate with local product teams and stakeholders to drive adoption of the Philips Design System while aligning with the broader enterprise and program strategy.

• Partner with customers, product managers, developers, and other stakeholders to ensure design solutions align with business goals and customer needs.
• Ensure consistent, design quality execution of UI/UX across consumer and professional software products, leading by example with hands-on guidance and feedback to designers and front-end developers to elevate their craft.
• Advocate for the end-user experience, maintaining a firm customer-first mindset in all decisions.

You're the right fit if:

You are a seasoned Design Leader with:

• Bachelor of Science or Engineering degree from an accredited school in engineering / technical discipline and ideally a postgraduate degree (Masters or Ph.D.) in Electrical /Electronics/Mechanical/Human Factors Engineering/ HCI/Cognitive science/ Product/Interaction or other relevant academic background
• 15+ years in product design and development with 5+ years’ experience in leading a multi-disciplinary team developing medical devices.
• Proven expertise in UI/UX design: Demonstrated success in designing consumer and professional software, improving design processes, and driving large-scale design initiatives.
• Design system knowledge: Experience creating and managing scalable design systems, including strategies for adoption and migration in complex business settings.
• Knowledge and understanding of regulation requirements for usability of medical devices: FDA guidance and IEC62366-1 and experience in the healthcare domain and experience in clinical workflows e.g. in hospitals, pre-hospital. Experience in FDA 510k and EUMDR submission is a plus
• Business acumen: A clear understanding of how design impacts business objectives, with a focus on driving measurable results.
• Stakeholder management: Exceptional communication and collaboration skills, especially in matrixed organizations, to engage with product managers, developers, and other stakeholders effectively.

The mindset we value

We’re looking for a leader who brings:

• Positive energy and a can-do attitude: A solutions-oriented mindset with a passion for creating large-scale impact.
• Attention to detail and consistency: A sharp eye for design excellence and a commitment to delivering cohesive and high-quality user experiences.
• Collaborative spirit: The ability to harmonize and influence across diverse teams and geographies.
• Customer-first focus: An unwavering dedication to putting users at the center of every design decision.
• Active listening and career guidance: Foster individual growth by understanding team members’ strengths, ambitions, and aspirations, and providing tailored support to help them thrive in their careers.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an office-based role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

#LI-PHILIN