Experience Ambassador

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

• Job Description:

  
  

  Customer Experience Management:

  
  
  • Design and implement strategies to improve customer experiences
  • Identify and address pain points in the customer journey
  • Develop and maintain customer experience standards and best practices

  Brand Representation:

  
  
  • Embody and promote the company's brand values in all interactions
  • Ensure consistent brand messaging across all customer touchpoints
  • Act as a brand advocate both internally and externally

  Customer Engagement:

  
  
  • Proactively engage with customers to gather feedback and insights
  • Develop and implement customer engagement programs and initiatives
  • Foster positive relationships with customers to promote loyalty

  Cross-functional Collaboration:

  
  
  • Work closely with various departments to align customer experience efforts
  • Facilitate communication between teams to ensure seamless customer journeys
  • Collaborate on projects aimed at improving overall customer satisfaction

  Data Analysis and Reporting:

  
  
  • Collect and analyze customer feedback and experience metrics
  • Prepare regular reports on customer satisfaction and experience KPIs
  • Identify trends and make data-driven recommendations for improvements

  Training and Development:

  
  
  • Develop and conduct training sessions on customer experience best practices
  • Coach team members on effective customer engagement techniques
  • Stay updated on industry trends and share knowledge with the team

  Innovation and Continuous Improvement:

  
  
  • Propose and implement innovative ideas to enhance customer experiences
  • Continuously evaluate and refine customer experience strategies
  • Stay informed about emerging technologies and their potential applications

  Conflict Resolution:

  
  
  • Address and resolve complex customer issues or escalations
  • Develop and implement effective service recovery strategies
  • Turn negative experiences into positive outcomes

  Event Management:

  
  
  • Plan and execute customer-focused events and experiences
  • Ensure events align with brand values and customer experience goals
  • Gather feedback and measure the success of customer events

  Requirements:

  
  
  • Bachelor's degree in Marketing, Business, Hospitality, or related field
  • Proven experience in customer service, brand management, or related roles
  • Strong understanding of customer experience principles and best practices
  • Excellent communication and interpersonal skills
  • Ability to analyze data and derive actionable insights
  • Proficiency in CRM systems and data analysis tools
  • Creative problem-solving skills and innovative thinking
  • Strong project management and organizational abilities
  • Adaptability and willingness to work flexible hours when needed

  This role requires a passionate, customer-centric individual with a keen eye for detail and the ability to create memorable experiences that align with the brand's vision and values.

  
  
  
  
  
  
  
  
  

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.