Responsibilities Manage and lead HR Processes transitioned in HR Operations team Manage all HR related workflows and transactions for SAP/SuccessFactors within strict time, hence ensuring global data quality and accurate HR records Ensure smooth data flow between SAP EC and HCM through daily/weekly audits and take corrective action and process changes as needed Vendor management: Quality assurance and budget adherence Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements Proactively develop and execute plans to improve customer satisfaction with a focus on processes Represent technical, functional and customer perspective when taking decisions: Integrate with IT, internal clients and the broader shared services organization Stakeholder Management: Manage escalations and takes ownership for ultimate issue resolution with timely delivery Ensures team staffing model is updated and partners well internally and externally to ensure strong pipeline of available talent Manage and develop of team leaders and broader team: On-boarding, Training, Process and Support Documentation and aids to drive optimization and fast-of-the-block assimilation into the team Ensure knowledge management platforms are set up and all supporting technologies meet requirements Drive a quality focused agenda to ensure that data quality and metrics are key deliverables for all reporting and transactions. Qualifications 12+ years of experience in HR Operations Management. SAP/Successfactors and process knowledge 12+ years in People Operations/Shared Services environment Knowledge of all the HR Processes from Hire- to- Retire (Employee Lifecycle database management) Knowledge and understanding of tool connectivity for smooth data flow: EC, SAP HCM In-depth understanding of interfaces Good understanding of Ticket Management System Process management and continuous improvement with a focus on optimization and productivity Organization Change Management Experience in Global environment/Matrix organizations, living and working in several global locations Able to accept and bring change management and agility Team management Scope and Scale Must possess strong people management skills and have the ability to perform in an environment of ambiguity and make decisions within short timeframes Demonstrated track record of strong service delivery Technical / Functional Skills & Knowledge of HR Tools and Interfaces