الوصف الوظيفي
Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionBusiness PerformancePrepare periodical department budget & forecast, manage all operational costs within budgetsMonitor and control inventories for operating equipment including linen, crockery and glassware where applicablePrepare and analyze monthly P&L and month-end reports, identify deviation from business plan goalsParticipate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.OperationCompile and update Standard Operating Procedures for all areas of responsibility periodicallyEnsure that all auditing and reporting standards are conveyed to staff and adhered toEnsure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely mannerConduct quality control inspections of all areas of the hotel and share results with the teamWork with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaningConduct monthly Staff Meetings and daily briefings with Operational ManagersManage all outside contractors relating to his/her department ensuring that they follow all hotel policiesOversee operations of Laundry and Linen, Flower and Decoration, and Butler Service Team ManagementInterview, select and recruit Housekeeping employeesIdentify and develop team members with potentialConduct performance review with the teamConstantly monitor team members’ appearance, attitude and degree of professionalismDevelop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the businessPrepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of serviceConduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communicationManage organization and cleanliness of departmental areas by conducting weekly walk throughPerform other duties assigned by the ManagementQualificationsSecondary / High school educationAdditional certification(s) from a reputable Hospitality Management school will be an advantageMinimum 6 years of housekeeping experience with 3 years at a management levelExcellent reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageGood working knowledge of MS Excel, Word, & PowerPointHigh degree of professionalism with sound human resources management and business acumen capabilitiesAdditional InformationExperience is an assetPrior experience working with Opera or a related systemStrong interpersonal and problem solving abilitiesFluency in English, additional languages are a plus
