Identify, negotiate, evaluate and on-board and manage performance of freight forwarders, agents, etc. for cost-effective, on-time, in full export dispatches and documentation Coordinate with Business/Sales team, international customers on the order receipt, inventory availability, invoicing and dispatches Define and ensure adherence to Standard Operating Procedures (SOPs) with respect to order processing, dispatches and documentation and maintain control Hands on with relevant incoterms, duties and draw-backs, export related licenses & compliance requirement, registrations etc. required and keeps updated with ever-changing market situation Interact closely with Business/Sales/Planning for the Ground-Up Forecast to plan availability Results-oriented, innovative thinker with a focus on continuous improvement & demonstrates strong analytical, modelling, and ERP usage capabilities Strong verbal and written communication skills to effectively interact with all levels of management and ability to function effectively as part of a team to gain cooperation of individuals across the organization Superior knowledge of India Customs & EXIM laws and LC related documentation