Executive Experience Consultant

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We're seeking an exceptional Executive Experience Consultant to join our elite team of customer engagement professionals. This is not a traditional program management role – it's a strategic position where you'll serve as a trusted advisor to both our valued customers and internal stakeholders, orchestrating high-stakes executive engagements that drive business transformation and accelerate growth. 
 

Key Responsibilities: 

• Design and execute sophisticated engagement strategies that align with both customer objectives and ServiceNow's strategic priorities 

• Develop deep understanding of customer business challenges and transformation goals to align to our compelling narrative arcs 

• Partner with sales leadership to identify and capitalize on strategic opportunities within key accounts 

• Drive thought leadership in executive engagement approaches and best practices 

• Orchestrate strategic, complex pursuits that require adept technology-based problem-solving while delivering a "wow" white-glove experience. 

• Orchestrate all aspects of the executive engagement from planning to flawless execution, ensuring every detail exceeds expectations. 

• Develop strong relationships with C-level executives, becoming a trusted strategic advisor. 

• Collaborate cross-functionally to integrate the latest product, industry and solution insights into impactful customer engagements that inspire and ignite.  

• Capture and analyze data/feedback to continuously elevate the program experience. 

• Align technology to storytelling to drive maximum impact through advising technology and speaker bureau on content delivery  

• Exemplify ServiceNow's innovative culture through your creativity and white-glove service delivery. 

• Be a strong voice, owning your seat at the table to instruct and drive a successful program strategy. 
• Create a culture of proactive sales partnership through ongoing alignment, communication and reporting.  

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• 8+ years of relevant experience delivering exceptional executive experiences in a similar role or program. 

• Strong technology acumen to understand customer needs and propose innovative solutions. 

• Executive presence enabling you to drive program ownership across a diverse ecosystem of sales and technology leaders. 

• Strong presentation and communication skills.  

• Excellent project management capabilities to oversee all logistical and operational details of the engagement.  

• Outstanding communication and presentation skills to engage executive audiences.  

• Ability to deftly handle ambiguity and fast-paced, high-pressure environments. 

• Strong stakeholder management skills and influence across organizational boundaries 

• Creative problem-solving prowess and proactive approach to strategize solutions. 

• Entrepreneurial mindset with a drive for continuous improvement and "wowing" customers 
• Bachelor's degree or relevant experience; MBA preferred. 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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