Job responsibilities
- Daily monitoring of work items to ensure they are completed as per the cutoff timelines.
- Senior escalation contacts for the region pertaining to Fraud Prevention Operations
- Develop strong working relationships with Client Service, Operations, different Line of Business and functional partners as needed. Daily interaction with many of these teams.
- Partner closely with peers across globally to ensure the goals are achieved for the team.
- Advising Business Analytics team on repetitive False Positives to reduce volumes.
- Partner with Senior Leadership to assist situations to enhance the control environment due to market events, etc.
- Able to negotiate and determine when to be flexible, hold the line or escalate as needed. Individual will need to balance the best interests of the firm and the client, to maximize beneficial outcomes.
- Lead the Mumbai fraud operations team while also being a contributor executing against daily deliverables and medium/long-term projects. Run and participate in committees, working groups and help drive the technology agenda.
- Actively participate in client, event and country crisis management risk mitigation actions including first line of contact with the Payments Command Center
- Subject Matter Expert for Fraud Prevention Operations on the payments line of business, product offerings, payments flow and systems.
- Lead and participate in reviews conducted by Compliance and Internal Audits. Also support the various regulatory audits that the different branches are subjected to on the topic of Fraud Prevention
- Review metrics and continue to challenge and improve the key performance & risk indicators.
- Be the point of contact for new product integration into Fraud Prevention Operations by putting in appropriate controls right sizing the risk and at the same time no add additional volumes to the operations team
Required qualifications, capabilities, and skills
- Able to work autonomously and be self-driven, while working in a time sensitive environment, capable of using data and critical thinking to make real-time decisions. Ability to make decisions and defend actions executing against daily tasks and time-based deadlines.
- Strong communication, organizational and time management skills are critical for this role, including performing data analysis and translating messages into higher level presentations for broader often senior audiences.
- Use qualitative and quantitative knowledge of Fraud Risk management to identify key information and drivers across complex businesses and products.
- Drive and implement global strategy of the broader team locally to effect positive change.
- Become a SME in the payments space while being visible and creating a value add team.
- Ability and desire to develop understanding of various lines of business, including learning and helping to develop advances in technology platforms. Connect the pieces in siloed structures and foster productive relationships across the lines of business, in a large matrixed organization.
- Previous management skills running a team. Strong control mind-set, demonstrable partnership skills.
- 10+ years of direct experience in Payments. Minimum Bachelors in technical field.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
