Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price, and Best Relationship.
We are seeking a highly organized and efficient Executive Assistant to join our dynamic team in Bengaluru, India. As an Executive Assistant, you will provide comprehensive administrative support to our Senior Vice President (SVP) of Sales as well as Program Manager of some of the key initiatives.
Calendar Management: Managing the executive's schedule, arranging meetings, appointments, and coordinating travel plans. This includes scheduling, rescheduling, and prioritizing events to optimize the executive's time.
Communication: Handling and filtering incoming emails, phone calls, and other forms of communication, and responding on the executive's behalf when appropriate. Ensuring that important messages reach the executive promptly. You are responsible for communicating with the management team on updated agenda items, and assisting with ad hoc projects when needed.
Information Management: Organizing and maintaining documents, files, and other critical information. This includes keeping records, confidential documents, and data organized and easily accessible.
Relationship Building: Building and maintaining relationships with key internal and external stakeholders, including employees, clients, partners, and board members.
Confidentiality: Handling sensitive and confidential information with the utmost discretion and maintaining a high level of trustworthiness.
Technology Proficiency: Staying updated on relevant software and tools to enhance productivity, such as email management software, project management tools, and communication platforms.
Team Support: Collaborating with the executive's direct reports and teams to ensure alignment with the executive's goals and priorities.
Crisis Management: Being prepared to handle emergencies, crises, or urgent matters on behalf of the executive.
Meeting Support: Preparing materials and agendas for weekly management meetings, taking minutes, and ensuring that follow-up actions are tracked and completed.
Budget Management: Managing the executive's budget, expense reports, and financial records, ensuring that expenses are tracked and within budget limits.
Travel Arrangements: Planning and organizing travel, including booking flights, accommodations, ground transportation, and ensuring travel itineraries are well-detailed.
Recruiting: Partner with Recruiting to accommodate candidate interviews with executives and prepare workspaces for new hires.
Event Planning: Coordinate and facilitate company engagement events, such as the Quarterly Award Dinners, Employee engagement events, All hands, Office hours etc. and work closely with cross-functional leaders to assist with internal & external events (both virtual and on-site). Assist with creating presentation slides for All-Hands and other ad hoc events.
In office role. 5 days a week. Office at RMZ Ecoworld, Bellandur, Bangalore
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.