Ownership of relationships with Logistics Service Providers serving customer’s business.
Your Role Ensuring LSPs are properly on-boarded into agreed operational process between KNIL and customer incl. connectivity between LSP and KNIL for transport instruction provision and / or for shipment status provision. Securing adherence of LSPs to agreed SOPs and LSP operational performance in line with the agreed KPI targets. Value creation for customer based on transport market knowledge / expertise / experience, as well as through efficient management of / collaboration with LSPs. Developing digital agenda with LSPs in terms of automation of operational process and real-time availability of shipment status information. Your Responsibilities
LSP Integration
Manage the LSP integration process into the work stream of KN Integrated Logistics,
Collect and prepare required LSP data for use in KN IL and customer systems.
Run change management process with LSPs in roll-out of KN IL service portfolio,
Lead LSP training and (EDI-) integration process.
Promote digital agenda with LSPs in regards to accurate data provision, support of work process automation and technology enabled shipment status visibility.
LSP Performance
Manage the existing relationships with the relevant LSPs in scope.
Active monitoring of the LSP performance (against the agreed KPIs).
Lead of regular (monthly, quarterly) management meetings with LSPs to identify areas of improvement, track root-causes and define actions for prevention of issues in the future.
Manage all relevant rates and other LSP master data during the respective engagement life cycle.
Connect LSP Management to KN IL Control Tower and their respective tasks planning, customer service, freight settlement.
Maintain and update LSP SOP in close collaboration with Business Manager.
Collaborate with KNIL master data management and business analysts to ensure availability of required data / information to support decisions.
Business contingency plans (BCP) availability and emergency management
Ensure business contingency plan is in place for customer’s business in alignment with customer and KNIL operations (e.g. back-up LSPs, routes, second LSP choice for critical lanes etc.).
Support of KNIL operations and customer in emergency situation resolution related to lack of LSP capacity, blocked shipments in transshipment ports, critical in-transit delays, customs clearance issues etc.
Market intelligence
Strong customer focus, close collaboration with KNIL corporate procurement team.
Staying up-to-date in regards to current global / regional transportation market situation, capacity demand vs supply situation, transport rates / indexes trends..
Providing market intelligence updates to customer leveraging on KN IL corporate information.
Escalations Management (from customer, KNIL business manager, KNIL operations).
Data quality issues resolution with LSPs.
Your Skills and Experiences
Proven experience in all Sea/Air logistics
Proven track record in logistics operations (min. 5 years)
Proven experience in supply chain optimization and operational performance improvement
Proven experience in risk management and emergency handling.
3-5 years of managerial experience.
Excellent communication and presentation skills.
Strong focus on customer + stakeholder relationships.
Good Reasons to Join As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
