Job Description
Who we are looking for
The ideal candidate will be self-starting with strong problem-solving skills. A general understanding of financial markets and instruments will be helpful. Attention to detail and outstanding written and verbal communication will be critical to the candidate's success.
Why this role is important to us:
The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities. Join us if making your mark in the financial services industry from day one is a challenge you are up for.
What you will be responsible for:
- Account for the day-to-day management of a functional team(s) and manage daily service delivery and production activities performed by staff
- Primary contact and key escalation point for operational issues, provide technical expertise to resolve daily problems; Manage and escalate issues related to BU Shared Services and COE’s
- Identify and implement consistent operational best practices
- Coordinate the implementation of new funds, systems and processes as well as assist with client conversions and other client projects by steering conversations independently with internal / external stakeholders
- Provide coaching and development opportunities to staff, participate in individual on-going training and development
- Has accountability and responsibility for completing and delivering Proficiency and Performance Reviews on time
- During the course of normal day to day operations, responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures
- Establish and maintain files, including highly confidential and sensitive information, that pertains to clients and division/corporate operations, as well as short/long-term strategies, budgets, etc.
- Assist with compliance/fiduciary reviews, controls, and audits as needed
- Compiles process related documentation and assess fit for purpose controls on all manual processes from time to time
- Zero tolerance to KPI miss, errors and client complaints
- Create a mindset of continuous improvement & drive lean operations ie., absorb more work with fewer staff
• Work in conjunction with individuals on the team as well as other Shared Service teams/COE’s, Onshore locations, Client Operations and other business units to ensure seamless processing according to the fund’s policies, to ensure NAV/yield accuracy and that all SLAs are met
Metrics tracked
- Client retention and satisfaction
- Champion process improvement
- Adherence to HR policies and guidelines
- Timeliness and accuracy of all daily, weekly and monthly Basket creation and redemption including fund processing and reporting
- Adherence to SLA, PSDs, SOPs along with fit for purpose controls summarized on Archer
- Achieve productivity targets
- Monitor resolution quality
Competencies Required
- Leverage Talent - Actively commit to developing yourself and others to drive the competitive advantage achieved through a diverse, engaged and mobile workforce
- Fuel Innovation - Capitalize on new ideas to reinvent ourselves and the business
- Problem Solving & Decision Making - Develop solutions and provide counsel to ensure effective decisions are reached by employing timely, rigorous and logical analysis
- Manage Execution – Deliver flawless execution of work products through effective plans, clear priorities and developed process management methods to ensure all resources function at optimal levels
- Functional Expertise - Maintain specialist knowledge and skills that are essential in performing a job effectively
- Quality & Risk Management – Drive high quality outputs and ensure that organizational risks are managed through embedding effective controls
- Exception Processing & Resolution - Engage in exception resolution process, proactively resolve inquiries and exceptions on a case-by case basis by working with functional teams and State Street colleagues
- Flexibility to work in night shift -09.30pm onwards
Education & Preferred Qualifications
- Any one of B.Com, MBA, CA, CWA, CFA
Additional requirements
- Experience into Fund Accounting or NAV in ETF/MF/Hedge Funds, Or
- Experience into Corpoate Action processing, Trade Operations, Or
- Relevant experience into Investment Operations with a reputed global firm
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
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