ERC Generalist 2

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity
The ERC Generalist will be the initial point of contact for all Employee and Manager (Director Level and below) inquiries. This role will be responsible for providing generalist support intended to improve manager and employee success by addressing inquiries related to HR policies, procedures and programs, involving and collaborating with COEs for evaluating potential solutions, implementing selected solutions, facilitating employee sessions, triaging first level performance and employee relation issues and raising appropriately, working on projects/proactive process improvements/employee pulsing and sharing insights for actions to enhance experience of employees.
What you'll Do

• Triage and respond to incoming People Resources related employee calls and cases (using case tracking tool) ranging from benefits, data & records, non-ERC, compensation, recruiting, training ,etc. and provide support, research and problem resolution as needed.
• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
• Exercises judgment within defined procedures and practices to resolve appropriate action.
• Provide 1 click reporting support.
• Complete voluntary termination activities
• Conduct exit interviews if needed.
• Provide first level mentorship to employees and evaluate need to advance as per complexity /case needs.
• Provide support in driving communication activities related to any new Tool introduction or policy.
• Operate as Site HR and provide operational support where local responsibilities are needed.
• Analyze operational data and metrics to identify trends, challenges, and opportunities for improvement.

What you need to succeed

• Foundational generalist skills in human resources, including technical and administrative knowledge of all HR functions and tools.
• Strong operations background: experience in managing and optimizing operational processes, with a focus on efficiency.
• Demonstrates foundational problem solving and triaging capabilities of moderately complex cases.
• Ability to articulate the problem areas and keep a solution-oriented approach. • Ability to balance complex cases including critical early Employee Relations cases with some supervision and direction.
• Displays commitment to customer service.
• Effective social skills including written and oral communications and ability to work with partners at all levels.
• Ability to learn new tools and platforms and balance change management.
• Ability to complete work within constant deadlines/time constraints/SLA environment.
• Maintains highest level of confidentiality/sensitivity.
• Ability to work autonomously and independently, while chipping into team initiatives.
• Ability to apply judgment and identify need and appropriate party for customer concern.
• Display understanding and sensitivity in communicating difficult messages.
• Ability to effectively facilitates employee mass sessions. • Ability to pick up standard methodologies from the team members and be an effective and consistent teammate.
• Ability to apply judgment and identify the right partners and appropriate party for customer concern.
• Exercises judgment within defined procedures and practices to resolve appropriate action.
• Ability for ideation, planning, execution and delivery of projects with mentorship and review.
• Ability to come up with proactive initiatives and process improvements.
• Ability to identify problem areas/ risks and able to bring it to the fore for discussions.
• Ability to build crisp & great PowerPoint skills with effective articulation and presentation.
• Working knowledge of various tools for creating operational dashboards, enabling effective data visualization and reporting.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.