Lead and/or work with country Service Leadership as well as in-country Service branch OBCEs to develop and deploy new and enhanced connected chiller solutions and services.
Train other branch OBCE team members and field technicians on CEP data analysis, report generation and field support.
Perform CEP Daily Dashboard Reviews and deep dive analytics on remotely connected equipment and work with branch OBCEs for alarm/CPI actions.
Generate reports with observations and recommendations on the performance, condition, operation and maintenance of Connected Chiller equipment and systems.
Metrics
Country CEP dashboard % of chillers above 75% CPI and average country CPI score
Revenue associated with cases/work orders raised via the CEP to Service Max
Connected chillers % Attach Rate vs attrition rate
OB-PSA and L&M Growth
Margin, EBIT Rate for OB-PSA
Reviews reports generated by others to insure quality and accuracy.
Work with branch OBCEs to generate L&M opportunities based on CEP dashboard alerts, alarms and low CPI scores.
Lead and/or work on cross-functional teams to develop and deploy new services to be delivered by the field Team.
Work directly with end customers to advise on maintenance activities driving additional revenue streams for JCI in the service business.
Develop case studies based on solutions found or developed using the CEP that improve customer satisfaction and OB-PSA retention
Participant in regional OBCE calls and forums to share case studies and experience across APAC
