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Job Description:
Teams Enterprise Voice Role
Overview
We require a Teams Enterprise Voice support engineer to join our Operations team to ensure the smooth functioning and maintenance of an M365 cloud environment. The main goal of this role is to provide technical support and tackle for Teams Enterprise Voice. This role also involves configuring and fix Audio Code Gateways and Sonus / Ribbon SBCs. Candidates need to have key skills and knowledge in VoIP (Voice over Internet Protocol), SIP (Session Initiation Protocol) and PSTN technologies, as well as experience in working with Teams Enterprise Voice and related devices. Experience in vendor management, monitoring platforms, and hands-on work with Teams Enterprise Voice and associated hardware is a requisite!!
Key Skills
Knowledge of voice and data networking, including VoIP, SIP, and PSTN. Experience with cloud-based communication systems and their integration with on-premises systems. Direct Routing Teamwork Services e.g., SharePoint, Teams, Viva Engage, etc. Audio Codes Gateways Sonus / Ribbon SBCs O365 (OneDrive, Exchange, and the Office 365 stack) Configuration and support of SIP Phones \ Dect solutions \ Teams Devices MS720 certification
Soft Skills
Good communication and teamwork skills. Ability to break down sophisticated technical issues into smaller, manageable parts and resolve root cause. Proactively seeks to address and resolve potential issues even before they intensify. Capable of adjusting to new challenges and shifts in priorities while maintaining a positive attitude. Proficient in detailing issues and solutions in a concise, clear manner that's understandable to all readers. Understands the importance of collaboration and consistently contributes to a team-oriented environment. Ability to resolve vitality of tasks and address them accordingly. Keeps abreast of the latest trends and developments in the field to ensure the organization is always ahead. Always looks for ways to improve the customer experience, ensuring their needs are met.
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Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.