What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.
Position Summary:
The Engineering Technical Trainer will be part of the AMEA Commercial Training Department which is responsible for technical training at our Illumina Solution Centers (ISC) in AMEA. This individual is responsible for executing both internal and customer activities at the ISC located in Bengaluru, India. Internal training responsibilities include identifying training gaps in the Field, collaboration with regional and global training departments to develop/maintain internal training materials and execute internal training activities and certification. This individual is also required to manage the maintenance and operations of the ISC equipment and laboratory including safety and administrative process. This role will report to the Manager of the AMEA Solutions Center & Technical Training.
Position Responsibilities:
- Conduct needs analysis for internal staff and Illumina channel partners that deal mainly with instrument installation, servicing and preventive maintenance associated with Illumina’s next-generation sequencing and microarray technology products.
- Assess training needs for new service engineer hires and plan suitable onboarding training schedule in consultation with new hire’s manager
- Prepare training plans for new product implementation projects
- Design and develop training materials dealing with instrument installation, servicing, preventive maintenance and troubleshooting
- Prepare for technical training courses by acquiring necessary supplies, setting-up instruments and support equipment, and coordinating prerequisite tasks with prospective participants
- Facilitate instructor-led training courses for internal and external customers that typically include technical presentations, demonstrations, hands-on lab exercises, technical Q&A sessions, and learner assessments.
- Serve as lead instructor for new product training and conduct train the trainer sessions to certify other instructors
- Evaluate the effectiveness of training activities and implement improvement measures as appropriate based on findings/feedback
- Continuously update course materials to keep pace with rapidly evolving technology and products
- Maintain training labs, instruments and related equipment
- Author, review, and edit technical documents and presentations
- Develop and improve key company processes that support our mission of building a world-class customer support organization
Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.
All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.
Preferred Experience/Education/Skills:
Preferred Education:
- PhD in Biochemistry/Engineering required or M.S. in Biochemistry/Engineering with 3 years technical work and/or technical training experience or Bachelors in Biochemistry/Engineering with 6 years technical work and/or technical training experience.
Preferred Experience:
- 3 years of engineering experience preferred.
- 3 years of technical training experience preferred
- Demonstrated experience installing/repairing next generation or high throughput sequencing systems preferred.
- Adult learning, Instructional systems design, facilitation, and training evaluation experience preferred.
- Prior experience with DNA sequencing or microarray technologies preferred.
- Outstanding interpersonal and communication skills.
- Able to communicate effectively in English.
- Strong organization skills, including ability to rapidly balance priorities in a fast-paced environment.
- Ability to work collaboratively and communicate effectively in a highly matrixed organization.
- Must be willing to travel up to 30%
Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
