Engineering Lead - Complaints & Advocacy

Purpose of the role

To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. 

Accountabilities

• Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance.
• Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives.
• Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing.
• Stay informed of industry technology trends and innovations and actively contribute to the organization’s technology communities to foster a culture of technical excellence and growth.
• Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions.
• Implementation of effective unit testing practices to ensure proper code design, readability, and reliability.

Vice President Expectations

• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Become part of Barclays for Channels Team as Engineering Lead - Complaints & Advocacy. At Barclays, we don’t just embrace change – we drive it. As a Engineering Lead - Complaints & Advocacy, you are responsible for providing Complaints Platforms and work on future strategic roadmap of the Platform .

To be successful as an Engineering Lead - Complaints & Advocacy, you should have experience with,

• End-to-end software development lifecycle, Software development methodologies, e.g. waterfall, agile. Awareness of leading-edge tools, techniques and services within IT.
• Software development consisting of some of the languages and technologies such as Java (Servlets), J2EE Frameworks (Spring, Springboot, Hibernate), Python, AI / ML, Databases (Oracle / DB2 / SQL), API – REST / RAML / OAS, JQuery / HTML5 / CSS, XML & XML Java Parsers (xsd, dtd), Application servers, Cloud Infrastructure (AWS / Apaas), Version Control Software (Stash / Bitbucket).
• Responsible for interacting with staff across the Business and IT functions including but not limited to IT Architects, Service Managers, Technology Project Managers, Business Change Managers, SI Partners and 3rd parties, GTS, & GTIS.
• Provide input to the Product/Project Manager(s) to help identify and engage the engineering resources needed to ensure the success of the project.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Pune.