You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
How will you make an impact in this role?
This Engineering Director in the Technology organization is responsible for the design, delivery and modernization of our primary Case Management Platform at American Express. As part of the role, you will be responsible for leading engineering teams across multiple platforms to define and drive future strategic roadmaps leading to the best user experience, agility and availability for our platforms. The Engineering Director will be working very closely with his/her technology peers and teams to achieve the above-mentioned objectives. Key priorities include leading innovation, technology transformation and leveraging modern technologies to accelerate and support business growth.
Key responsibilities include:
- Deep understanding of the Product / Technology Platform’s underlying tech stack and its core components
- Hands-on expertise in one or more relevant technologies
- Strong systems integration architecture skills and a high degree of technical expertise, ranging across a number of technologies with a proven track record of turning new technologies into business solutions
- Preferred experience in Business Process Management Technologies
- Preferred experience as an Agile technology leader, managing multiple Agile teams in a release train
- Experience managing in a fast paced, complex, and dynamic global environment
- External technology contributions (patents, noteworthy Open Source attributions, publications, etc.)
- Excellent leadership and communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike
- Proficient managerial skills as required to operate a large organization, including budgeting, resource planning, staff management, etc.
- Able to define, influence and deliver software solutions against strategic plans that promote Company Platform objectives
- Outstanding influential and collaboration skills; ability to drive consensus and tangible outcomes, demonstrated by breaking down silos and fostering cross communication process
- Technical expertise related to the core components of the Technology Platform’s tech stack, as well as delivery optimization techniques in a ‘total dev’ continuous delivery environment
- Expert-level relevant hands-on engineering skills across a broad range of technologies, including deep expertise in the construction of enterprise-grade APIs and Services using state-of-the-art techniques (preferred knowledge in: Java, GCP, Microservices, APIs, JSON, XML, REST, etc.)
- Able to manage multiple priorities and rapidly guide the organization through change moments
- Ability to manage large-scale applications in terms of performance, production assurance, capacity planning and threat mitigation
- Demonstrate accountability, leading people with passion, enthusiasm, loyalty and integrity. Owns and leads HR processes such as employee engagement, performance reviews, talent development, etc.
- Strong thought leadership skills with an ability to problem solve and create strategic plans
- Strong mentoring and coaching skills to empower teams and help create trusting, cohesive environment
Qualifications:
- Bachelor’s Degree in Computer Science, Computer Science Engineering, other Engineering, or related field required
- 12+ years of large-scale technology engineering and formal management in a complex environment and/or comparable experience such as:
- Successful engineering and deployment of enterprise-grade technology products in an Agile environment
- Large scale software product engineering experience with contemporary tools and delivery methods in a complex environment (i.e. DevOps, CD/CI, Agile, etc.)
- Hands-on delivery experience in the fundamental components of the assigned portfolio’s primary technology stack(s) (some of them include Java, Relational Databases, Microservices, APIs, JSON, XML, REST, Pega, React JS etc.)
- Experience in building products powered by data science and machine learning
- Enterprise level Agile management and leadership skills preferred (PMP, SAFe RTE, LPM etc certifications)
- Extensive experience as a leader within a Technology organization and/or in a product development company with experience that compliments the software product portfolio etc.
- Creation of Engineering Best Practices adopted by a large segment of the technology organization
- Creation of tools or other technologies that become integral to the operation of the platform
- Successful assimilation of new technology into an existing technology stack
- Outstanding influential and collaboration skills; ability to drive consensus and tangible outcomes, demonstrated by breaking down silos and fostering cross communication process
- Outstanding ability to work as a team with peers dispersed across the globe.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
