Engineer -ServiceNow Data

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with more than 48,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500 with a $226.8 billion. of revenue in FY24

About Cardinal Health International India (CHII)
Cardinal Health International India (CHII) is part of the Cardinal Heath Global Business Services (GBS) team. CHII leverages technology to offer scalable and healthcare solutions to enhance efficiency and improve quality of care across the value chain. Our vision is to build a world class capability center that is an intersection of tech-innovation and learning, empowering our people to build solutions which will solve healthcare’s most complex challenges. 

What IT Infrastructure & System Administration contributes to Cardinal Health
Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.
IT Infrastructure & System Administration develops, implements and governs standard IT policies and procedures and oversees the enterprise infrastructure. This job family assesses system health, manages system resources, and provides operational support for the organization's databases. IT Infrastructure & System Administration also manages the organization's server and storage environments and operations, including selecting and managing virtual and physical vendors.
 

ServiceNow Data (CMDB & APM Administrator/Developer Role: Pivotal role in overseeing the Configuration Management Database (CMDB) and APM processes within the ServiceNow platform. This position is integral to the Application Development & Maintenance team, with a primary focus on operational tasks alongside data integrity and system enhancements. Operational responsibilities encompass the day-to-day management and optimization of CMDB and APM operations to ensure seamless functionality.
 
Essential Duties and Responsibilities:

• Operational Effectiveness: Responsible for completing ServiceNow Data Incidents, Defects, and Tasks according to established SLA’s. Perform daily health checks on CMDD data including monitoring jobs, data loads and mid servers.  Resolve errors by implementing permeant corrective actions. 
• Integration and Development: Develop and integrate ServiceNow with external systems to enrich CMDB data, utilizing REST, SOAP APIs, and other web services. Focus on automating data import, de-customizations, and synchronization processes to ensure up-to-date information.
• Continuous Improvement: Recommend and implement enhancements to improve data quality & process efficiency. Support build projects when required.

 
Qualifications

• 5-8 years of experience with at least 2 years hands on experience in CMDB and Application portfolio management
• BA, BS, or equivalent experience in related field.
• Working experience of ServiceNow CMDB and APM, data modeling, and ITSM processes, Cloud (GCP, AWS, Azure). 
• Understanding of service graph connectors, various data sources, Network, Servers, Data Bases, Application portfolio management, Technology Portfolio management, EA workspaces and Information Portfolio
• Working experience with scripting and automation in ServiceNow (JavaScript, Unix shell scripting, Windows scripting, PowerShell, Perl, Python). 
• Working experience with web technologies and APIs (REST, SOAP).
• Excellent analytical and problem-solving skills, with the ability to generate actionable insights from data.
• Certifications/Trainings preferred:
• ServiceNow Fundamentals
• ServiceNow Application Portfolio Management
• Configuration Management Database (CMDB) Fundamentals
• ITILv4 Foundations

What is expected of you and others at this level

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems
• Solutions are innovative and consistent with organization objectives
• Completes work; independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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