Engineer II, Field Service

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Join Thermo Fisher Scientific Inc. as an Engineer II, Field Service, and play a pivotal role in delivering outstanding service to our valued customers. This remarkable opportunity allows you to work with a dynamic team and contribute to the flawless execution of our service delivery expectations.

Key Responsibilities

• Provide world-class service support for GC, GC-Analyzers, and GCMS product lines.
• Diagnose, troubleshoot, and repair instruments to ensure efficient performance.
• Perform preventative maintenance and qualification services to prevent downtime.
• Strictly adhere to service protocols and documentation requirements.
• Successfully implement innovative solutions to meet customer needs.
• Manage service schedules and travel to customer sites across Kerala and Tamil Nadu.
• Train and support customers to improve their operational efficiency.

Required Qualifications

• Bachelor’s degree in ECE / Electrical & Electronics, Instrumentation or equivalent experience in Engineering
• Proven experience in servicing and maintaining GC, GC-Analyzers, and GCMS instruments.
• Strong technical and troubleshooting skills.
• Excellent communication and interpersonal abilities.
• Ability to travel extensively and manage a diverse customer base.
• Ambitious, self-motivated, and capable of working independently.
• Determined to deliver high-quality service and exceed customer expectations.

Preferred Qualifications

• Previous experience with pharmaceutical, academic, or government clients.
• Familiarity with Thermo Fisher Scientific products and services.
• Certifications in relevant technical fields.

This role is critical for maintaining our growing installed base of 238 instruments and meeting the high expectations of our pharma, academia, and government customers. Your contributions will directly impact our commercial success and customer happiness.