Engineer II

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.  

At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.  

Join Team Amex and let’s lead the way together.

One Amex is a suite of products that started the trend towards "Amex in a box". We are focused on building tools and frameworks which bring delight to our engineering community and help them develop new products rapidly by focusing on there core functional use cases and One Amex provides the solutions for orthogonal concerns.

We are seeking to onboard a hands on Engineer the One Data platform. · With One Data, you'll have the ability to build technology products that shape the way that developers across American Express build and deploy micro-services at scale. We had an immense growth in terms of the number of onboarded apps in 2024 and except that growth to continue/accelerate.

We build and provide developer support for the product. We follow an everyone on support model. Our customers are developers, SREs. We do have a production support SRE team but it's all hands on deck to support American Express Card Members when the SRE team needs support. We are a distributed team with team mates in almost every US time zone. We expect to overlap at least one of these time zones. We are at the fore front of driving change in terms of technology and culture across American Express.

How will you make an impact in this role?

• Use your on-call shift to prevent incidents from ever happening.
• Run our infrastructure with etcD, Envoy , Ansible and Open Shift.
• Make monitoring and alerting alert on symptoms and not on outages.
• Document every action so your findings turn into repeatable actions–and then into automation.
• Improve the deployment process to make it intuitive and fast for the engineering teams.
• Design, build and maintain core infrastructure pieces that allow One Data scaling to support hundred of thousands of concurrent users.
• Debug production issues across services and levels of the stack.
• Plan the growth of One Data platform infrastructure.

Projects you could work on:

• Coding infrastructure automation with Terraform
• Coding/Enhancing  our internal CLI tool using Go Lang.
• Improving our Prometheus Monitoring or building new Metrics
• Helping platform teams deploy and fix new versions of One Data
• Plan, prepare for, and execute the migration of our core platform tools from virtual machines to cloud-native container-based deployments with Kubernetes on Open Shift platform.
• Plan and prepare for a multi-hybrid cloud strategy for scaling One Data platform.

Minimum Qualifications

• Think about systems - edge cases, failure modes, behaviors, specific implementations.
• Know your way around Linux and the Unix Shell and have strong shell scripting skills.
• Have strong programming skills - using Java, Kotlin, Node or Go
• Have an urge to collaborate and communicate asynchronously.
• Have an urge to document all the things so you don't need to learn the same thing twice.
• Have an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix it.
• Have an urge for delivering quickly and iterating fast.
• Have experience with Nginx, HAProxy, Envoy, Docker, Kubernetes, Terraform, or similar technologies
• Have strong SCM skills using Git
• Have strong skills in using either Splunk , Elastic, DataDog or similar log management tools
• Have a good understanding about the JVM internals and are passionate to dig deeper to access heap dumps or thread dumps using JFR , VisualVM or similar tool chains.
• Have a good understanding on analytics and monitoring and experience working with Prometheus and Grafana 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.