Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Fluctuating Temps hot/cold, Laboratory Setting, Loud Noises (Equipment/Machinery), Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Various outside weather conditions, Warehouse, Will work with hazardous/toxic materials, Working at heights
Job Description
Job Description
Join Thermo Fisher Scientific Inc. as an Engineer II, Field Service and be part of a team dedicated to making the world healthier, cleaner, and safer. At Thermo Fisher, we believe in encouraging a collaborative and inclusive environment where outstanding talent thrives. This is an ambitious opportunity to advance your career with a company known for its world-class innovation and service.
Key Responsibilities:
- Perform flawless installation and commissioning of nucleonic thickness gauges at customer sites, including remote support.
- Successfully implement service strategies to generate revenue, ensuring the renewal and upkeep of service contracts and the sale of spare parts.
- Handle radioactive and X-ray sources with proven expertise in thickness measurement principles, including transmission, backscatter, and fluorescence.
- Perform mechanical adjustments and alignments, install and remove radioactive sources, verify performance parameters, and establish process control parameters with consistent focus on safety protocols.
- Apply logical, analytical, and technical diagnostic skills for quick problem resolution, performing root cause analysis to determine solutions.
- Apply interpersonal and social skills to tackle challenging customer concerns and improve customer happiness.
- Drive continuous improvement in Customer Allegiance Score (CAS) and generate new business opportunities.
- Collaborate effectively with multi-functional teams to achieve business objectives.
- Maintain strong control and process application knowledge across various industries, including metal processing, web printing, plastics, float glass, rubber, coal, cement, and minerals.
- Follow all applicable laws and regulations when servicing nucleonic gauges.
Minimum Requirements/Qualifications:
- Bachelor’s degree or equivalent experience in Instrumentation, Electronics, or a related field.
- AERB certification on Radiation Safety Aspect of Nucleonic Gauges.
- 5-10 years of experience in operations, maintenance, servicing, and repair of nucleonic gauges.
- Experience handling isotopes, lasers, neutron generators, and X-ray sources.
- Proficiency in DOS, Office, Windows OS, and communication protocols (RS232/485/422, TCP/IP, Profibus, Profinet, OPC, Modbus).
- Strong written and oral communication skills in Hindi and English.
- Proven excellence in customer communication and handling.
- Ability to travel frequently and stay for extended periods as required.
- Strong analytical and problem-solving abilities.
Non-Negotiable Hiring Criteria:
- Strong written & oral communication skills in English.
- Excellence in customer handling, understanding customer needs & communicating openly.
- Nationwide travel as per customer requirements & business needs. Handle a region, exposure to Eastern region support.
- Out Of Box thinking, new creative ideas to enhance business.
- Quick learner, Self-directed persistent & goal-oriented
- Interpersonal efficiency & rapport building
- Process knowledge of Cold, Hot, Plate rolling mills, Galvanizing / Galvalume / Galvanized coating, paint coating, Cement, Coal & Minerals plants.
- Knowledge of measurement principles transmission, backscatter & Florescence
- Hands-on exposure to mechanical adjustments/alignment of the Thermo Fisher frame.
- Installation & Dismantling of Thermo Fisher Thickness Gauges
