JOB TITLE: Engineer - Enablon Configurator
CAREER LEVEL: C2
The main responsibilities of the role are, but not limited to:
Ensure optimum performance and stability for Enablon Platform- Global Sustainability application that includes providing workarounds and identifying areas for improvement or solutions to permanently address the issue
Monitor production system to ensure it is operating in a manner consistent with Service Level Agreements (SLA’s)
Take lead during remediation of priority incidents (P1 & P2) and update all stakeholders as appropriate in alignment in AstraZeneca priority communication process.
Provide 2nd and / or 3rd line support (technical queries, bug fixes and small enhancements relating to application and platform), complying with Astra Zeneca standards, change control procedures
Take ownership of issues right from the time it was reported till remediation by meeting Service SLA’s
Proactive in identifying areas for process improvement or identifying opportunities for Automation
Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups
Develop specialist knowledge by upskilling in relevant systems, documenting and sharing that knowledge, as required, with global teams
Liaise with stake holders including users, infrastructure/middleware teams, 3rd party software vendorsfor resolving issues and potential process improvements
Involve in monthly Release and new feature testing activities
Communicate with external vendors for any issues/modifications/amendments/enhancements
Essential Experience: (Must have skills)
4to 7years of prior experience in application support and maintenance(L2 / L3 support)
Knowledgeworking and troubleshooting Bespoke and SaaS applications.
Good knowledge of ITIL Framework and ability to explain concepts of Incident, Problem, Change and Release Management Process
Experience working on IT Service management tools like Service Now, Remedy or Service Manager
Demonstrated ability to apply technical knowledge to multiple systems and mustsupport multiple business groups and applications
Ability to troubleshoot difficult technical / functional issues with ease and complexity
Ability to explain solutions to problems in plain language
Manage end user communication regarding major incidents, such as: service interruptions, general information etc.
Supporting planned or adhoc activities as appropriate
Expertise in Agile ways of working
Prior Experience with Enablon(any EHS System) would be added advantage.
Personal Attributes:
Good communication skills – spoken and written
Experience working with global teams
Self-starter with good time management skills
Ability to work independently and provide support to team members
Adept in e-mail communication to end-users on status updates
Willing to work between shifts (2pm to 11pm) as needed
Ability to work on multiple priorities with demanding timelines without having to be reminded
Must support during weekend (as and when appropriate)which may include US support hours (2200 – 0700 IST)
Educational Qualifications
Degree in Computer Science/Electronics or equivalent
WHY JOIN US?
We’re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.
We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters.
SO, WHAT’S NEXT?
Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.
WHERE CAN I FIND OUT MORE?
Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Date Posted
Closing Date
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.