Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Engagement Lead
Business:Digital Business Services
Principal responsibilities
Talent Recognition & Retention Pillar
- Work closely with the Pillar Sponsor to roll-out comprehensive strategies for recognizing, rewarding, and retaining top talent across GPSO.
- Govern initiatives to improve employee retention through Talent Programmes and focused interventions on GPSO-wide attrition by reporting to the GPSO ExCo.
- Facilitate workshops with the GPSO ExCo to ensure that the talent strategy aligns with GPSO’s goals.
Learning and Development Pillar
- Support the Pillar Sponsor to drive the development of continuous learning and growth programmes to enable our employees’ professional development (via internal/external accreditations).
- Track the delivery and execution of leadership training, skills development workshops, and mentorship programmes.
- Utilize data-driven approaches to measure and enhance the effectiveness of learning and development programmes and to improve employee onboarding and off-boarding experience for reporting to the GPSO ExCo.
Diversity & Inclusion Pillar
- Enable the Pillar Sponsor to drive the diversity and inclusion initiatives for promoting a workplace culture that values diversity and fosters an environment of belonging.
- Partner with various stakeholders (GPSO ExCo, Pillar Sponsor, and Site Leads) to build and implement D&I strategies and metrics to ensure measurable outcomes.
- Channel conversations between the Pillar Sponsor and the Recruitment Teams to ensure diverse talent pipelines and equitable hiring practices to deliver on our diversity targets.
People Engagement & Wellness
- Oversee Pillar Sponsor’s strategy implementation for employee engagement activities, ensuring consistent and meaningful touchpoints that promote connection and company culture.
- Support logistics on employee recognition and wellness programmes to create a sense of belonging and purpose within the workforce.
- Leverage surveys and other tools to assess employee sentiment and engagement, driving action plans wherever necessary.
Organization Health
- Drive conversations between the GPSO ExCo and Pillar Sponsor towards organizational design efforts, including role standardization, that align with GPSO’s current and future needs.
- Govern the to-be-implemented real-time performance management.
- Report on Y-o-Y improvement in terms of Snapshot scores to the GPSO ExCo.
GPSO Comms:
- Draft and deliver a comprehensive Comms plan with a well-defined strategy in place to ensure consistent messaging across GPSO as well as Business and Tech stakeholders.
- Collaborate with the GPSO ExCo to disseminate timely announcements on key organization strategy pivots, and leadership messaging.
- Oversee the creation of communication materials such as bulletins & newsletters by working closely with the GPSO ExCo and Site Leads.
