Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
End to End Release Management || 2 to 6 Years - Pune LocationRelease ManagerPune LocationJob Timing: 2PM to 11PM IST
What does a successful Release Manager do at Fiserv?The
Release Manager (RM) is responsible for managing the complete software delivery life cycle in a governance role to support the release management process. This includes scheduling, planning, and controlling the software's development and delivery process. The RM must work with the teams from the planning phase, through the development and testing phases to the deployment phase. RM is responsible to evaluate and incorporate partner team policies into the release flow, with minimal to no impact to the process or the participating teams.RM manages all scheduled Production Releases, as defined in the Release Calendar. They can provide support, as needed, for Release Exception Releases, Lower Environment Deployments, and high Severity Production Defect processes. The primary responsibility of the Release Manager is to deliver the planned release on the communicated date as driven by the Release Calendar.
What you will do- Create, track, & communicate all release metric reports
- Release Issue Tracker
- Release scope & content
- Scope changes both pre and post deployment
- Release Scorecard (Pre-deployment)
- Release Health (Pre- and Post- Deployment) (future)
- Release Grade (Post-Release) (future)
- Maintenance and enhancements to Release Dashboard
- Should be knowing Agile methodology and FW(Scrum)
- Create & manage Standard Operation Procedures (SOP)
- Onboard & train new Delivery Teams onto the Release Process
- Track & manage release deliverables, as well as associated approvals and status
- Enterprise Jira (eJira)
- ServicePoint
- CRM SharePoint
- Archer
- RM specific artifacts
- Create & publish Release Calendar
- Create calendar, establish milestones
- Review and gain approval from stakeholders
- Publish to Release Dashboard
- Create & manage release Deployment Schedules/Implementation Plans
- Experience on collaborating with cross-functional processes and teams
- Own & maintain the Release Scope Lock process (Release Scope Changes)
- Own & maintain the Release Exception Request process (Release Exception Requests)
- Collaborate on incorporating new processes defined by external teams (e.g., Change Mgmt, Cyber Risk Mgmt, Audit Compliance)
- Facilitate client communication on the upcoming product release
- Manage the weekly Release Status meetings, which oversee Project Management project progress
- Daily Team Standups
- Release Readiness Meetings
- Deployment Schedule Reviews
- Go/No-Go Signoff
- Release Exception and Scope Change Reviews
- Attend and confirm CAB approvals for Release change tickets
- Implementation
- Log action items / process improvements
- Schedule & facilitate implementation bridges (main bridge, checkpoint calls, Leadership & Business Status calls
- Coordinate and run post release issue tracking (Release Issues/Root Cause Analysis Log), distribute status email
- Run and document Lessons Learned calls
- Create & manage Release projects in Clarity.
- Create monthly projects.
- Create Time Tracking tasks.
- User maintenance & access requests
- Input hour/cost estimates
- Analysis on costs (Estimated vs. Actuals)
- Manage project approval process
- Shut down time entry and close out projects.
- Manage Release Management PDLC / Audit documents
- Support Hickory/FARM
- Verify audit compliance, upload any required release management documents to PDLC repository
- Gap analysis, traceability, consistency of release scope across artifacts, tools, and audit
- JIRA
- Business processes analysis & mapping from Version1/IssueTracker/ARDM/SpendTrack to eJira
- Create & manage Release Dashboards
- Calendar
- Scope & Change Traceability
- CRM Status
- Release Issue Tracker
- Issue Correlation
- Portfolio Team Matrix
What you will need to have- Basic Qualifications: Bachelor’s degree in information technology/science or related fields
- 2 years proven experience with client implementations / services, dealing with internal and external clients.
- Good Exposure in Software Development (.Net/ VB.Net) / QA
- Good troubleshooting skills & communication skills
End to End Release Management- Create, track, & communicate all release metric reports
- Should be knowing Agile methodology and FW(Scrum)
- Create & manage Standard Operation Procedures (SOP)
- Onboard & train new Delivery Teams onto the Release Process
- Track & manage release deliverables, as well as associated approvals and status
- Create & publish Release Calendar
- Create & manage release Deployment Schedules/Implementation Plans
- Experience on collaborating with cross-functional processes and teams
- Own & maintain the Release Scope Lock process (Release Scope Changes)
- Own & maintain the Release Exception Request process (Release Exception Requests)
- Collaborate on incorporating new processes defined by external teams (e.g., Change Mgmt, Cyber Risk Mgmt, Audit Compliance)
- Facilitate client communication on the upcoming product release
- Manage the weekly Release Status meetings, which oversee Project Management project progress
- Implementation
Create & manage Release projects in Clarity.
- Manage Release Management PDLC / Audit documents
- Gap analysis, traceability, consistency of release scope across artifacts, tools, and audit
- JIRA: Business processes analysis & mapping from Version1/IssueTracker/ARDM/SpendTrack to eJira
- Create & manage Release Dashboards
Great to have- Continuous Process & Tool Improvements
- Should do Basic Testing (Smoke Testing) before delivery
- Should be from BFSI domain
- Development Experience
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.
