Employee Relations Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, Visa Net, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Team Summary

The Employee Relations team at Visa serves as trusted partners in managing a broad range of employee relations matters and plays a key role in fostering a positive work environment in which employee engagement influences successful business outcomes. We are committed to building a culture of inclusivity and accountability in alignment with our Visa Leadership Principles, and we strive to be fair, consistent and thoughtful in providing respectful, confidential support and resolution strategies to employees for a variety of workplace matters.

What an Employee Relations Manager does at Visa

Visa is seeking an Employee Relations (ER) Manager in Bangalore to support the ER function in India & South Asia, providing expertise in case management across all levels in the organization. The ER Manager will directly report into the INSA Employee Relations Head and work closely with global and regional ER counterparts, serving as a trusted partner to effectively manage complex workplace matters, facilitate performance improvement plans, handle sensitive matters and crisis situations, resolve team conflicts, employee grievances and investigations. In addition, this role will assist with ER needs as required, particularly in relation to the implementation and modifications of key ER governance policies and guidelines. It will also support specific ER projects and training initiatives within the Asia-Pacific (AP) region.

This role demands a solid background in employee relations and understanding of local employment laws and regulations. Exceptional communication and interpersonal skills are essential, enabling the individual to collaborate effectively across the organization.  

• Conduct workplace investigations in complex situations demonstrating effective listening, probing and investigatory skills with the ability to synthesize data, identify root problems/causes, and recommend actions to resolve in partnership with the Legal team and Business Conduct Office
• Provide expertise and case management of ER issues, including performance management, from initial intake to resolution, received from various query management systems, managers, people team and employees
• Provide consultation, guidance and coaching to senior leaders, managers and people business partners to address employee behavior and performance concerns, provide guidance and assist with the development and delivery of appropriate feedback or corrective/disciplinary actions which aligns with Visa’s policies, approach, practices, and processes.
• Provide consultative support for the resolution of a variety of matters including addressing challenging/ sensitive situations
• Partner with People business partners to address gaps in performance including reviewing performance improvement plans, and facilitating the necessary communications to drive an effective outcome
• Work with leaders and employees to establish and maintain a positive work environment, which encourages the full use of diverse talents and abilities, act as an employee advocate, help drive various corporate and division business initiatives
• Provide coaching to business leaders, offering feedback and advice on employee and organizational issues in a proactive, empathetic and compassionate manner
• Lead employee response and support efforts for crisis, life and safety events and natural disasters
• Provide timely ER support and advice in respect of global and local:
  • regulatory requests
  • ongoing changes in regulatory requirements,
• Developing and delivering training sessions to people team and business, to develop expertise and capability from an ER perspective
• Track, report and analyze ER data and trends to proactively create a positive organizational culture and build manager capabilities, including external trends and best practices
• Provide interpretation of People policies, practices and procedures to employees and managers
• Recommend and drive local handbook and policy updates
• Uncover, assess opportunities, and propose solutions for People Team process improvements
• Lead and support cross functional ER and People Team projects, regional and global initiatives review existing policies, procedures and guidelines and drafting /providing input into new ones as needed

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Why this is important to Visa

The Employee Relations manager will be a key member of AP ER team, which is a Center of Excellence within People team. This role entails establishing and maintaining strong, trust-based relationships with employees, managers, and key stakeholders such as legal, compliance, and BCO across the Asia Pacific region while addressing employee issues, promoting fairness, and fostering a positive work environment.

Responsibilities also include ensuring that the company complies with labor laws, regulations, and internal policies. This includes handling grievances, disciplinary actions, and terminations in a fair and legal manner therefore minimizing risk of legal disputes, fines, and damage to the company’s reputation.

• 8-10+ years of progressive HR or Employment Law experience, with 4-5 years in employee relations
• Excellent written and verbal communication is a must, including the ability to interface with others in a positive, approachable and professional manner. Strong persuasion and conflict resolution skills.
• Highly proficient in Microsoft Office suite (Word, Outlook, Excel, PowerPoint, and Project)
• Bachelor’s degree required
• Detail-oriented and robust case management skills with excellent follow-through abilities
• Ability to interface effectively with all levels of employees, managers and executives
• Demonstrated understanding of corporate protocol, and ability to maintain a high level of discretion and confidentiality
• Proven ability to make judgment calls and sound, ethical decisions displaying a heightened level of responsibility, confidentiality, integrity and professionalism.
• Team player. Highly collaborative, and comfortable working within a matrix environment including PBS, internal legal partners, compliance and more broadly across People team
• Good judgment, practical common sense, and excellent attention to detail

What will also help:

• Experience in multicultural and highly matrixed environment, such as MNCs, managing employee relations across multiple countries
• Superior case management experience including the development of investigation plans, effective interview techniques, note taking, recommendations and case closure
• Excellent interpersonal, organizational, and critical thinking/problem solving skills
• Strong knowledge of local employment laws, practices, policies, and regulations
• Ability to execute both strategic and tactical priorities and operate in the grey areas
• Hold specialized certifications in Human Resource Management or local employment law

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.