Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
About the Role:
The Manager - HR Reporting & Analytics will be responsible for the development of HR reports, analytics solutions and for driving initiatives to optimize organizational performance and employee engagement. This role will involve leveraging HR systems, advanced analytics tools including Workday, Power BI and Advance Excel reporting to provide data and analytics delivery.
Responsibilities
- Develop and maintain HR reports and dashboards using Workday reporting tools to track key performance indicators and provide actionable insights to stakeholders.
- Collaborate with HRBP, COE Partners and other key stakeholders to identify analytical needs and develop solutions to address them.
- Partner with IT and other relevant departments to ensure data integrity, accuracy, and accessibility across HR systems and platforms, including Workday.
- Support the HR team with developing the people analytics reports on a regular basis.
- Work with various stakeholders to gather the required data for analytics.
- Support the Global People Analytics Senior Manager with new projects, automation, and analytics improvement processes.
- Handle other assignments as they come from the reporting manager from time to time.
- A minimum of 10-15 years of relevant professional experience in HR Reporting and Analytics
- Experience in the HR domain and HCM systems like Workday/SuccessFactors is preferable.
- Workday report writing experience.
- Experience in advanced excel, Power BI, SQL, and other analytical tools
- Excellent verbal and written communication skills.
- Creative, innovative, team player.
- Problem-solving skills, analytical mindset and good attention to detail.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.