Email Security Support Engineer

Avanan proud to join Check Point!

Avanan’s unique email solution fully secures cloud email and cloud platforms using AI. Avanan’s product was selected as top in a class by the Aite Analyst group and rated #1 by both Gartner and G2. Avanan’s on growing customer base is reflected both in Gartner’s “Customer Choice” and Deloitte’s selection for North America’s 500 most growing companies, two years in a row. Recently, Avanan was acquired by Check Point and it is now Check Point’s Email Security solution.

We are looking for a Technical Support Engineer to join our Email Security Team - Avanan.

Do you have a passion for customer service and solving complex technological challenges with a proactive approach to constant improvement? Then our join our growing Engineering Support team to enable us to continue delivering our excellent Customer Experience.

As a Technical Support Engineer, you will be a core team member responsible for:

• Track and triage customer support tickets
• Interact with customers for analysis and resolution
• Troubleshoot problems and identify solutions
• Collaborate with our software engineers to help resolve problems 
• Maintain customer satisfaction while advocating quality in every aspect
• Help drive the future of the product by collaborating with our engineering and product teams
• Play a crucial role in incident management response

Desired Background

• Experience in Python and Bash 
• Experience with querying using SQL
• Experience in supporting SaaS-based products
• Experience in working with a ticket/case management system (eg: Jira, Zendesk)
• Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end
• Proficient at managing your own time and priorities and has a “let’s get it done” attitude  
• Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast-paced
• technical environment
   

It would be great if you also have:

• Experience in working with Linux
• Experience in working with Microsoft Exchange, Active Directory, ADFS or Office365
• Knowledge of HTTP/S. SMTP, DNS, LDAP, or similar protocols
• Bachelor’s Degree in Computer Science or a related field a plus
• Team player spirit!
• Believe in learning new things every day.