Job Title: Editorial Engagement Support Assistant (On Contract ) Location(s):PuneAbout Springer Nature Group Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visitgroup.springernature.comand follow @SpringerNature / @SpringerNatureGroup About The Brand Springer Nature Technology and Publishing Solutions is the technology and publishing solutions arm of the Springer Nature Group. We leverage our insight in the publishing domain and acquire, produce and deliver content across media and markets using our Technology and Publishing Solutions. With a focus on technology driven solutions and deep insight in the publishing domain, Springer Nature Technology and Publishing Solutions offers a range of services that help our Group brand acquire, produce and deliver content in the most efficient ways possible. We are driven by over 1000 professionals in Technology, Research & Analysis and Marketing shared services.About the TeamThe Editorial Engagement Support Assistant- Data Migration (ESDM) is responsible for providing an exceptional level of support to these editors, working across our entire portfolio of journals and collections. Their accuracy and skill will be pivotal to the success of our Editor record migration.With Project Management and Editorial Engagement guidance they will
Gain an operational understanding of management and peer-review systems currently used to store Editor records for different families of publications: JFlow, Core Media, PubServ, SNAPP, Editorial Manager, eJournal Press (eJP), Manuscript Central
Collaborate with the Publishing teams to tidy elements of their Editor records to meet compliance standards for Editor Board page listings
Work with the system development project team to check the useability of the new screens and workflow
Incrementally migrate Editor Listing records for each publication to the Editor Data System. Where records differ between sources, resolving queries by researching and agreeing what is correct with the Publishing Teams and the Editor themselves.
Enrich the migrated Editor Listing records by matching them with their equivalent Editor records in peer review, identity and other operational systems, to enable data linking between systems.
Roles Responsibilities 1. Rationalisation of Editor Data Identifying and tidying elements of data about Editors on a publication to ensure it is accurate, as complete as possible and complies with our data standards. Responsibilities include:
Compiling elements of Enhanced Listings and Indexing Listings so each Editor on a publication has a single copy of their record in a single place
Working with the Publishing Teams and conducting research to establish the correct version where records differ
Working together with other administrative teams, for example our Journal Editorial Office (JEO) and the SNAPP support team
Working with Editorial Engagement and Journal Support to keep the journal Editor Listings accurate and up to date
Serving as test users for the new Editor Data System as we create and confirm new screens and workflows
2. Journal Board Page and Collection Editor Listing Migration to Editor Data SystemTake ownership of the migration of a publications’ data to the new Editor Data System, ensuring that each individual is migrated completely and accurately. Responsibilities include:
Comparing the Editor Listing record output taken from the live website, with the website itself to check everything is captured, adding missing and enhanced elements and amending to comply with data standards
Migrating Editor Listing elements to Editor Data System
Collaborating with Publishing Teams and Editorial Engagement to jointly agree that the records are correct, complete and compliant
Publishing Journal Board Page / Collection Listing Page and confirm records appear correctly on new website page
3. Editor record enrichmentFor each publication’s set of Editors, enrich them with the identifier of that individual Editor held in other operational systems (for example peer-review, contracts) to enable different data sets to become aligned. Responsibilities include:
Comparing the Editor Listing for that individual on that publication with the operational system’s data set and reporting (for example Google Big Query)
Establishing and implementing corrections that need making where the records differ, liaising with Publishing Team
Capturing operational system identifier for that Editor in Editor Data System
Key Relationships
Collaborating with Publishing teams
Collaborating with Editorial Engagement Team, Editor and Reviewer Recruitment teams
Collaborating with system development teams
Collaborating with data product teams relating to operational systems
Experience, Skills & QualificationsExperience
6 months and above
Experience of STM journal publishing, with an understanding of peer review and the role of Editorial Boards
Well versed with publishing workflow/systems/processes
Experience of communication with external editors and internal stakeholders across time zones
Customer service experience; customer focused mindset
Experience with content management and journal (meta)databases
Skills
Strong organisational skills, with attention to detail
Ownership and ability to see tasks through to completion, working to deadlines
Curiosity, questioning and problem solving
Understanding of data in its’ context: workflow dependencies and cross-system relationships
Recognise when the individual circumstances of the data does not fit the standard process and escalate for decision making
Ability to research accurately (e.g. to find out background information about an individual to propose if records in two systems that look similar might be the same person)
Comfortable with some ambiguity; happy to suggest process and system improvements
Excellent interpersonal and communication skills
Relationship building/teamwork
Works cooperatively and flexibly, supporting and learning with other members of the team
A high level of computer literacy – understands common software (e.g. Microsoft Office suite) and gains new software skills quickly
