General Information
Req #
WD00071241
Career area:
Data Management and Analytics
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Friday, September 13, 2024
Working time:
Full-time
Additional Locations: * India - Karnātaka - Bangalore
* India - Karnātaka - BANGALORE
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Description and Requirements
Lenovo is seeking a detail-oriented and data-driven E-Commerce CX Data Analyst to join our growing LXG (Lenovo Experience Group) team. The ideal candidate will help bring the Voice of the Customer (VoC) to life and be responsible for analyzing customer interactions across our digital platforms to enhance the overall shopping experience.
In this role, you will identify data-driven insights to influence CX decisions and initiatives across the organization. You will be an advocate for our end users, and you will leverage your storytelling abilities to influence stakeholders and help teams create industry-leading experiences for all.
This role involves close collaboration with CX Focals from various geographies, WW E-Commerce Teams, Internal CX team, and operational teams around the organization that are responsible for delivery, fulfillment, and other web areas.
Key Responsibilities:
- Utilize advanced analytics and data visualization techniques to interpret complex data and translate findings into actionable recommendations.
- Create and maintain dashboards to track web experience and CX metrics and visualize user behavior patterns.
- Follow standard operating procedures to maintain data quality for voice of customer tools.
- Collaborate with various teams to implement findings into design and development processes.
- Champion and handle the Text Analytics tool end to end including maintenance and periodic updates.
- Work on regular BMS updates (monthly, fortnightly) that can be shared with stakeholders from across the organization.
- Communicate research and data analysis, findings, and recommendations to executive stakeholders through clear, compelling reports and presentations.
- Stay abreast of the latest trends and technologies in CX data science, and human-computer interaction.
Qualifications:
- Bachelor’s or Master’s degree in data analytics or computer science
- 3+ years of experience in CX, data analysis, or a similar role.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable insights.
- Excellent communication skills, both written and verbal, with the ability to present data in a clear and concise manner.
- Familiarity with customer feedback platforms (e.g., Qualtrics, Medallia) and CRM systems.
- Strong project management skills and ability to manage multiple tasks simultaneously.
- Detail-oriented with a passion for improving the customer experience.
Additional Locations: * India - Karnātaka - Bangalore
* India - Karnātaka - BANGALORE
* India
* India - Karnātaka
* India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE
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Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.
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