الوصف الوظيفي
Company DescriptionJoin us at Accor, where life pulses with passion!As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitalityis a work of heart,Join us and become a Heartist®.Job DescriptionWe are seeking a highly skilled and experienced Duty Manager to join our team in Mysuru, India. As a Duty Manager, you will play a crucial role in overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences and maintaining the highest standards of service.Coordinate and direct various services related to shift operations, ensuring smooth and efficient hotel functioningProvide prompt, courteous, and accurate service to all guests, maximising customer satisfactionEnsure the safety and security of guests, visitors, and employees by working closely with hotel security personnelOptimise room inventory usage through monitoring, control, and feedback to support departmentsOversee emergency operations to minimise hotel losses and liabilityEnsure adherence to company policies and operational standards by all departmental employeesPrepare daily written reports summarising activities and operations during your shift for senior managementResolve guest complaints promptly and effectively, taking appropriate actions to ensure guest satisfactionHandle interactions with government officials, press, and other external stakeholders as neededAuthorise payments and open stores in case of emergenciesImplement and maintain energy-saving policies throughout the hotelSupervise and motivate staff, providing guidance and support as necessaryQualificationsBachelor's degree in hospitality management, business administration, or a related field (preferred)5-7 years of experience in a 4-5 star hotel, with a proven track record in management rolesStrong leadership and team management skills, with the ability to motivate and guide staff effectivelyExcellent problem-solving abilities and decisiveness in handling complex situationsProficiency in hotel management software and systemsThorough knowledge of hotel operations, including front desk, housekeeping, and food and beverage servicesFamiliarity with company documentation and operational standardsStrong understanding of health and safety regulations in the hospitality industryExceptional communication and interpersonal skills, with a focus on customer serviceAbility to work flexible hours, including nights, weekends, and holidaysDemonstrated organisational skills and attention to detailResilience and ability to remain calm under pressureFluency in English; knowledge of additional languages is advantageous
