الوصف الوظيفي
Job DescriptionWe are seeking a highly organized and customer-focused Duty Manager to join our team in Visakhapatnam, India. As a Duty Manager, you will play a crucial role in overseeing daily operations, ensuring guest satisfaction, and maintaining smooth communication between departments. This position requires a detail-oriented professional who can make decisive decisions in a fast-paced environment while prioritizing guest safety and operational efficiency.Oversee daily hotel operations, ensuring all departments deliver exceptional serviceHandle guest complaints and resolve issues promptly and professionallyPerform night audit procedures and generate required business reportsInitiate and maintain effective communication between different departmentsSupport the Front Office team and other departments as neededImplement and enforce safety protocols and proceduresMonitor employee productivity and create a positive work environmentConduct regular meetings with upper management to discuss organizational changes and improvementsEnsure compliance with local regulations and industry standardsAdapt to the local culture and customs of Visakhapatnam to enhance guest experienceQualificationsBachelor's degree in Hospitality Management or related field (preferred)Proven experience in a similar role within the hospitality or service industryStrong leadership and team management skillsExcellent communication and interpersonal skillsProficiency in hotel management software and night audit proceduresDemonstrated problem-solving abilities and decision-making skillsDetail-oriented with strong organizational capabilitiesAbility to work flexible hours, including nights and weekendsCustomer-focused mindset with a commitment to delivering exceptional serviceFamiliarity with local culture and customs of VisakhapatnamAdaptability to work in a fast-paced, dynamic environmentCollaborative approach to working with various departments and team members
