Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Have you ever stared out at sea and wondered which exotic destinations all these ships you see are coming from and going to? We know, as we are agents in more than 2000 ports around the world.
Now more than ever we see that the maritime industry keeps the world going round, and as agents we are the linking pin in the process of transporting goods around the world. Our vision is to shape the maritime industry, and we constantly develop new and improved solutions for our customers.
We are looking for a Documentation Coordinator Maritime Logistics join our company.
In Wilhelmsen Port Services (WPS), we provide our customers with peace of mind while we handle their cargo, their vessels and their crew. We handle 75,000 port calls per year, which means that every 7 minutes, anywhere around the world, we send a ship safely out to sea again to fulfil its purpose. We match local expertise with strict global standards, making sure we consistently make our customers’ port calls as efficient and safe as possible.
Who you are:
You will assist in the Maritime Logistics Department managing the end-to-end maritime documentation activities in a proactive and professional manner. You will be reporting to the Customer Service & Documentation Manager Maritime Logistics (India)
If you are well organized, customer focused, can deal with multiple deadlines, result oriented, this may be the position for you.
Required experience and skills:
- Minimum 2 years of experience in a similar position, though we are flexible with the years of experience. An appropriate designation will be awarded based on expertise and skills.
- Strong attention to detail and the ability to multi-task
- Excellent Communication skills and good command in English and local languages
- Sound skills with MS Office| Ability to work with the company’s software systems
- Ability to work systematically & accurately
- Customer relationship skills.
- Ability to deliver results & take faster decisions
- Systematic and Accurate
- Work well in a team environment and able to work independently.
Your key responsibilities will include:
- Continuously plan and achieve targets, in accordance with the Annual Action Plan (AAP), Yearly Objectives and as per agreed Key Performance Indicators (KPI).
- Monitor & inform the changes in Rules & Regulations affecting the offer and take proper action to implement them
- Sign and execute the requisite documentations pertain to the Business Streams viz., the Bill of Ladings (BLs), Delivery Orders (DO), various shipping documents and day-today correspondences as per the Chart of Authority issued by the Business Management.
- Act within and in accordance with the Standard Operating Procedure (SOP), and in accordance with the Functional Description, as laid out by the management to achieve the documentation team goals, targets, on priority.
- Act as a backup in the documentation team, shoulder the responsibilities, execute multi-tasking, in line with the instructions of Line Manager, as applicable from time to time;
- To ensure that applicable routines are implemented effectively.
- Ensure fully support and report according to the process towards accidents/incidents investigation and reporting, customer complaints handling, improvement potentials registering; and audit findings follow up.
- Timely filing of Shipping Instructions (SI) with Shipping Line, ensuring accuracy.
- Timely release of Bill of Lading (B/L) from Shipping Line, ensuring accuracy.
- Maintaining accuracy in issuing B/L to customer
- Timely dispatch of documents to Principal and Discharge port agent
- Cargo Claims and Legal issues pertain to Maritime Logistics and Ships Agency, to be handled with 100% accuracy, timeliness and with requisite expertise.
- Monitoring & sending timely Invoices to customers.
- Timely reporting to External & Internal Customer.
- Ensure controls on delayed payment facilities requested by Commercial staff.
- Roll out documentation training program.
- Keep Market updates towards Documentation tariff and revised it periodically.
- Keep Market updates for Container Freight Station (CFS) rebate charges and revised it periodically.
- To persuade customers for increasing the volumes
- Ensure to obtain executed Letter of Indemnity (LOI) prior to release B/L to the customer.
- Timely filing the Import General Manifest (IGM) with customs with accuracy.
- Timely issuance of Delivery orders to consignees to avoid future claims.
- Checking of Principal’s Statement of Accounts (SOA).
Sounds interesting? If you see yourself fitting into this role, please let us know why the role interest you.
Work Location: Mumbai, India
#WPS
