Diversity, Equity, and Inclusion Business Partner

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Diverse and inclusive teams inspire people to contribute their fullest, bring new ideas to life, and drive meaningful impact and change. Our Diversity, Equity, and Inclusion (DEI) team is on a journey to help ServiceNow and our customers drive change, so our workplaces and our world become more equitable. We’re working to embed DEI across our business and culture and we invite you to join us.

We are seeking a DEI Business Partner for ServiceNow’s STEP (Solutions, Technology, Experience & Product) organisation. This individual will report into the Senior Director of Global DEI and represent the central DEI team to the STEP organisation and support STEP-specific DEI focus areas through specific interventions. This individual will collaborate closely with STEP HR leaders, STEP business leaders, and other Global People Team (HR) organisations to embed DEI perspectives into business strategy and goals.

What you get to do in this role:

• Design and drive the global STEP DEI strategy and initiatives in alignment with the global STEP talent and business strategy. The STEP organisation is spread across the globe with heaviest presence in the US and India.
• Analyse data to identify DEI challenges and focus areas, and to measure progress against goals including return on investment
• Partner with the STEP HR team and STEP personnel to develop and execute STEP-specific DEI initiatives, while also championing the adoption of company-wide DEI initiatives and programs. Measure and communicate results to show progress towards DEI goals, talent strategy goals, and business goals.
• Partner with Global People (HR) cross-functional teams including Talent Acquisition, to develop mechanisms to foster more inclusive hiring and culture within STEP
• Regularly update senior business leaders on progress and impact
• Plan and deliver work in various formats, including frameworks, self-service tools, in-person activities, presentations, and consultations based on leadership needs

This role is best suited for a mid-level DEI or HR practitioner with at least 10 years of work experience. We would like someone who can demonstrate results-driven experience with: 

To be successful in this role you have:

• DEI/HR/Culture strategy with strong intercultural competencies and global awareness 
• Current knowledge of and/or ability to gain DEI subject matter expertise including research and leading practices
• Strategic thinking and the ability to translate strategies or prior practices into practical, actionable solutions that meet business needs
• Ability to analyse and understand data (e.g., hiring and attrition trends, employee survey results, etc.) to drive decisions, develop insights, tell stories, and measure impact
• Strong program management skills, including focus on defining and tracking progress and success metrics
• Strong communicator and collaborator, with the ability to build trusted relationships, manage stakeholder expectations, and influence employees and leaders
• High level of confidentiality, discernment and judgement. Ability to navigate challenging and sensitive conversations with empathy

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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