Director, Visa Acceptance Platform (CYBS), AP Solutions Management

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

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Team Summary

CyberSource AP Solutions team is responsible for interfacing with AP client facing teams to capture client requirements and help create business cases and other prioritization arguments for these requirements to be addressed via technical and process changes on the CyberSource platform. In addition, the team leads commercialization for new solutions across functional disciplines to ensure a successful launch in market. This includes solution design, pricing, packaging, sales training and develop criteria/operational processes for piloting new launches where appropriate.

Overall, this Role is responsible for owning the efficient and judicious deployment of our product solutions to meet AP regional business objectives and goals.

What a Solutions Director Visa Acceptance Platform (CYBS) does:

• Leads commercialization for new solutions across functional disciplines to ensure a successful launch
• Works with Sales, CS and client teams to drive Product commercialization for INSA Region to closure from a technical perspective. Identifies evolution pathways for Product enhancement with client and other stakeholder input
• Consults / partners and supports client implementation of new product from prioritization, planning, stories, technical demos through to implementation
• Be the Subject Matter Expert that can interface with client and CS teams on how new CYBS products and functionalities could support client business models
• Participates / leads client specific solutioning for new – to – CYBS products
• Oversee and manage commercialization process for new launches including defining AP region specific nuances and considerations that should go into solution design, pricing, packaging, sales training and develop criteria/operational processes for piloting new launches where appropriate
• Reviews and adapts commercialization plans from time to time to help drive CYBS and Visa's competitive advantage and revenue growth
• Brings a strategic, client facing perspective to key projects across markets for CyberSource Solutions business
• Reviews Product Roadmap, Client requirements across AP markets and ensure alignment & successful execution across Global, Regional and Market teams. At current, role is of an Individual Contributor and requires the individual to handle and resolve complex problems independently

Why this is important to Visa

CyberSource is critical and an integral part of Visa. CYBS capabilities need to be enhanced in lock – step with Visa’s overall market priorities. CYBS enables our clients to consume Visa products and services in a simpler and faster way and thus helps drive adoption, usage and impact of Visa solutions globally.

What you will need:

Professional:

• Successful candidates should have a minimum of 12 - 15 years of business experience within a top tier payment gateway and/or Merchant Acquiring Institution within a product and/or strategy role
• Operational consulting backgrounds also helpful

Technical:

• Advanced understanding of banking and payment card system and processes – understanding of basic API architecture, Single and Dual Message processing and prior hands – on experience with Clearing and Settlement Systems, Fraud Management, Network Tokenization will be a significant plus
• Sound knowledge of marketing principles, product management and merchant acceptance business acumen
• Experience/knowledge of emerging payment trends and competitive landscape – prior experience working with Real – Time Payment systems / ISO 20022 based payments solutions would be advantageous

Business:

• Strong analytical, quantitative, commercial, project management and interpersonal skills
• Excellent written, verbal and presentation skills; Ability to synthesize information into key messages appropriate for the audience
• Disciplined and tolerant of ambiguity
• Intellectual curiosity and interest in digging into the detail, understanding data, making recommendations based on the data and using it to solve problems.

What will also help:

Prior experience in Acquiring processing and experience with India FinTech ecosystem will be a huge additional plus.

Projects you will be a part of:

CYBS has invested heavily in localizing our stack in India and South Asia. Now is the time to unleash the power of CYBS in AP. That means taking our Global platform that has great advantages in terms of lower latency and high availability relative to our competitors, and tweaking it in such a way that it becomes hugely important to the AP merchant and Acquirer ecosystem.

The role is regional in nature and could just as likely involve travel and engagement with clients in the region.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.