Director Virtual Engagement Solutions, Asia RLM

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the LifeMAIN PURPOSE OF JOB:
The aim of the position is to provide leadership, coordination, and execution of key strategic initiatives within the Asia RLM Region, with focus on driving Implementation and Adoption and Performance of Virtual Engagement Solutions, leading to Growth, Productivity and Customer Experience.
The role will lead the deployment and performance of new sales, service and support channels such as Remote Sales, E-Commerce Remote Technical Support and Omnichannel to expand customer reach and drive profitable sales for the Region.

In particular, the role will guide the deployment of the Remote Sales strategy, identifying opportunities for the businesses, deploying playbooks, training, sales productivity tools, and performance management reports, supporting local VES teams and the sales organizations to effectively setup and deploy the channel. The Role will lead opportunity-management and lead generation initiatives, in collaboration with digital marketing and SME teams, to ultimately drive accelerated performance.

Responsibilities will also involve leading deployment strategy and effective launch execution of the E-Commerce platforms, for direct and indirect market, supporting strategy definition, target setting, tools and training where applicable, leveraging VES, field teams and Customer Service coordinated around one transformation strategy.

Additionally, the role will drive deployment of Remote Technical Support solutions (OR case support, programming, training and proctoring), defining the right strategy, setting targets, supporting countries with accounts targeting and onboarding, to ultimately convert cases and drive productivity of TC teams. The role will provide actionable leading indicators to the business and engage businesses on NPS results and drive local tactical programs. This will require maintenance on CRM system and ensuring contact data quality.

The role will work in close collaboration with VP Asia RLM, Asia RLM Leadership Team, country commercial teams and other enablers, as well as other regional VES leaders, Channel Innovation Director, to continuously drive innovation, anticipate needs, and provide solid support to regional growth.

A strong vision for digitalization, matched with a solid operating mechanism will be key for success.

JOB DUTIES/RESPONSIBILITIES:

The following responsibilities apply for Remote Sales, E-Commerce, Remote technical Support and Omni Channel

• Asia RLM Regional strategy identification, business models assessment
• Change management, Commercial Leaders and teams engagement
• Tools definition, deployment and adoption

In addition to the above, the follow job responsibilities will apply specifically into each area : 

Remote Sales

• Target setting, operational setup
• Sales productivity reporting sharing and insights identification

E-Commerce

• Local E-Store releases & launches leadership
• Localization & adaptation promo
• Commercial teams onboarding/engagement, customer onboarding

Remote Support

• Local TC knowledge and training support
• Accounts’ opportunity pipeline, targeting and nurturing
• Innovate and expand, driving adoption and performance

Customer Experience

• Training, Lead generation tools definition
• Drive local contacts maintenance
• Review results, engage local teams to integrate into business plan (QBR)
• Engage Countries’ leadership on customer engagement (NPS/SME/Digital campaigns)

SKILLS AND COMPETENCES:

The position requires a mix of sales/marketing, digital and transformation competences in understanding evolving needs, capturing market opportunities, and driving effective business execution locally. The role requires a high degree of business acumen and strategic thinking, to allow anticipating market trends and business need, and providing omni-channel strategies to meet the goals of the region.

Plays a pivotal key role in the region and countries and requires high influencing and communication skills at all levels from field reps to senior management, in addition to high degree of collaboration with business counterparts. With the continuous evolution of the strategy, flexibility, adaptation, and drive are highly valued.

Innovative spirit and creative mindset to proactively find solutions for productive change.

Strategic Thinking:

• Long-range vision/insight to determine strategic direction
• Ability to assess and prioritize opportunities to gauge the best return on time and money invested
• Understanding of health care system requirements and digital world opportunities
• Ability to plan, organize, monitor, and execute project plans on time and in budget

Business Acumen

• View and understanding of final business application for strategic initiatives
• Field and Remote sales, understanding of the country dynamics, business specifics, and customer needs
• Analytical skills (including understanding of business economics and financial measures)

Interpersonal and Talent development

• Strong interpersonal skills - ability to work cooperatively and effectively in matrix environment, and manage teams indirectly
• Independency, autonomy, confidence
• Ability to communicate (succinctly and accurately) to various levels of management and stakeholders
• Fluent in English

JOB QUALIFICATIONS:

Education: B.S. /B.A. degree; MBA preferred

Experience: 15+ years in commercial functions, 2-3 years within business units (field or regional); Medical Device background can be a plus, yet not necessary

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for an annual long-term incentive plan.About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here