Overview At PepsiCo, we’re redefining what it means to be a consumer products company with a digital-first mindset, and our Global IT team is leading that charge. Our technology teams unlock digital capabilities, enhance cybersecurity safeguards, deliver data-driven insights, and create unmatched consumer and customer experiences. Our culture is guided by the PepsiCo Way, which is a set of values that define our mission to win with purpose in the marketplace and act with integrity in everything we do. We’re creating smiles with every sip and every bite while advancing a sustainable, socially impactful agenda that promotes our goal of Winning with Purpose. Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/ Responsibilities Leadership: Manage a high-intensity and brilliant team of architects, engineers and operation leads within the UCC area to deliver consistent, reliable communication and collaboration services across the organization Budget Management: Developing, forecasting, and adhering to the communication and collaboration budget to ensure cost-effective operations Vendor Management: Selecting and managing relationships with multiple suppliers and vendors to ensure that the services provided meet the required standards and contribute to the organization’s goals Innovation: Driving innovation in the UCC space to enhance business processes, improve user experience, and maintain a competitive edge for PepsiCo Daily management and operations of all UCC environments, including Global voice, Contact center, Messaging, Collaboration, Modern Communication tools, applications and services. Collaboration Enablement: Facilitating effective collaboration and hybrid work environments through the deployment and management of UCC tools and services Policy and Compliance: Ensuring that all UCC initiatives comply with relevant regulations and organizational policies Technology Integration: Overseeing the integration of UCC tools with other IT systems to create a seamless user experience and optimize business processes. Relationship: Work with the broader IT and business organization to deliver solutions, serve as a subject matter expert in UCC technology, manage governance and compliance to the standards, and drive focus on delivering an excellent employee experience. Qualifications Who are we looking for? A leader with strong communications and organizational skills with the ability to deal with ambiguity while juggling multiple priorities and projects at the same time Degree in fields such as Computer Science, Information Technology, Telecommunications, Engineering, or a related technical discipline 15+ years of applicable IT and Leadership experience. Technical Skills Required: 15+ years of experience managing people of varying levels. Proven experience in a leadership role within the field of UCC, with experience in architecting, designing, and implementing advanced UCC solutions A strong understanding of UCC technologies and infrastructure, including cloud services, security, and compliance standards. Knowledge of UCC applications such as voice call control, audio/video/web conferencing, IM/presence, CDR, E-911, voice/fax, and unified messaging Proficiency with Microsoft 365 services and administration, including a good understanding of Exchange Online, SharePoint Online, Teams, and OneDrive for Business Experience with vendor performance management, including development and monitoring of SOWs and deliverables, SLA compliance, and general vendor relationship management. Strong and professional verbal and written communication skills, along with the ability to effectively communicate and present to different audiences such as senior leadership, cross-functional business groups, or technical staff. Well-developed skills in presentation building and process mapping. Deep knowledge of and experience with collaboration and conflict resolution.