Business Title: Director of Sales and Success
Company Overview:
Sandvik Manufacturing Solutions (SMF) is on an exciting growth journey, building the new digital era of manufacturing, and we have the know-how and innovative mindset to develop ideas into pioneering tech solutions. As a business area segment within Sandvik Group, SMF incorporates the three divisions of Design & Planning Automation, Additive Manufacturing and Industrial Metrology.
SigmaNEST one of the growing business units within SMF is the leading provider of innovative end-to-end CAD/CAM software solutions to help professional fabricators increase ROI by optimizing material utilization, machine motion, manpower, and data management. SigmaNEST is simply the best nesting software in the industry. With unmatched versatility and maximum scalability, the comprehensive product portfolio covers the full range of fabrication workflow; from quoting to shipping, including robust integration with a wide range of business systems.
Job Purpose:
The SigmaNEST Director of Sales and Success Leader will oversee both sales and customer success for our software solutions across India. This dual-focus role requires a seasoned professional with expertise in sales growth strategies and ensuring customer satisfaction with technical service delivery and high-quality support. You will play a strategic role in driving revenue, expanding market share, and developing a skilled team to handle complex customer needs.
Location: Pune, India
Key Responsibilities:
- Sales Leadership & Strategy: Develop and implement sales strategies to achieve growth targets and increase software market share within India.
- Technical Service Oversight: Lead the technical services team to ensure exceptional support and effective implementation of solutions for clients, enhancing product adoption and customer satisfaction.
- Revenue Growth & Market Expansion: Meet and exceed sales targets by identifying growth opportunities, securing new clients, and expanding within existing accounts.
- Forecasting: Maintain a rolling forecast for the business which produces and accuracy of +5% and –3% on a quarterly basis. This includes the need to manage and communicate on pipeline.
- Tools and process advancements: Lead the team through the implementation of new tools to grow the sales funnel – intro and use if Salesforce, Apollo, and GONG as examples.
- Team Leadership: Recruit, mentor, and manage a team of sales and technical service professionals, fostering a collaborative environment and ensuring alignment with organizational goals.
- Customer Relationship Management: Build and sustain strong relationships with key customers, serving as the escalation point for complex technical issues and ensuring a high level of service.
- Cross-Functional Collaboration: Work closely with marketing, product management, and engineering teams to optimize customer experience, product positioning, and solution delivery.
- Sales and Service Analytics: Analyze sales and service performance metrics, providing insights to senior management and implementing improvements for continuous growth and efficiency.
- Contract Negotiation & Service Agreements: Negotiate sales contracts and service-level agreements (SLAs) with clients to ensure alignment with business goals and customer needs.
- Cost management: Manage go-to-market costs in accordance with agreed upon sales and expense plan.
Qualifications:
- Experience: 15+ years in sales, technical support, or service roles within CAD/CAM or software solutions, with at least 5 years in a people leadership position.
- Education: Bachelor’s degree in engineering, business, or a related field. An MBA or equivalent advanced degree is a plus.
- Technical Proficiency: Strong technical knowledge of CAD/CAM software solutions and applications in manufacturing processes.
- Leadership Skills: Proven ability to lead diverse teams, drive cross-functional collaboration, and develop talent.
- Customer Focus: Demonstrated ability to manage complex customer relationships and act as a trusted advisor.
- Analytical Skills: Strong analytical mindset with the ability to interpret data, develop actionable insights, and drive strategic decisions.
- Communication & Negotiation: Excellent communication skills, with the ability to negotiate effectively with high-level stakeholders and key customers.
A glimpse of our culture
At Sandvik, we're tech driven, innovative and entrepreneurial! For us, success is a team effort - we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences. We also give you the freedom to find that perfect mix between work, family life and interests. Visit our stories hub, LinkedIn or Facebook to get to know us further.
How to apply:
You may upload your updated profile in Workday against the JR R003839through your login, no later than 22nd December 2024
Or
Please send your application by registering on our sitewww.sandvik.com/careerand uploading your CV against the JR R003839 before 22nd December 2024.
Our recruitment process is open and fair – we welcome all applicants and evaluate every unique application in line with the specified requirements profile, to find the best match for the position. To learn more about our recruitment process, please visit our career site.
